Lead Analytics & Visualization Ops Engineer (Missouri or Virginia) in Saint Louis

The Lead Analytics & Visualization Operations Engineer is responsible for leading the design, development, and sustainment of operational analytics dashboards and websites that provide mission-critical insights for the government customer’s leadership team. This role ensures the operational continuity and effectiveness of visualization solutions, enabling data-driven decision-making across the organization.

As a Lead member of the team, this individual will supervise a small, growing team while also performing hands-on development, maintenance, and analysis of data visualization solutions. The ideal candidate is a proactive problem-solver with deep expertise in analytics, visualization technologies, and IT service operations.

Responsibilities

• Supervise and mentor junior team members, providing guidance on analytics, visualization, and operations support.
• Oversee workload distribution, ensuring timely project completion and operational support.
• Serve as the primary point of contact for stakeholders, ensuring high-quality service delivery.
• Collect, condition, and analyze data to identify patterns, trends, and actionable insights.
• Utilize advanced analytics tools to provide real-time, meaningful visualizations for IT service and operations management.
• Ensure the accuracy and integration of data sources, maintaining high-quality outputs for leadership decision-making.
• Oversee the sustainment and management of Application Programming Interfaces (APIs) and data content sources.
• Troubleshoot and resolve technical issues related to operational analytics dashboards and websites.
• Implement best practices for data security, governance, and compliance within visualization tools.
• Provide superior customer service to internal stakeholders, ensuring visualization solutions meet mission needs.
• Collaborate with cross-functional teams to refine analytics and visualization capabilities.
• Develop user documentation and training materials to enhance the adoption and usability of analytics tools.
• Supervisory Responsibilities
• Other duties as assigned

• Active TS clearance with the ability to obtain CI poly
• High School Diploma with GED equivalent, 10+ years of relevant experience OR:
• Associate’s degree and 6+ years’ experience OR:

• Bachelor’s Degree and 4+ years’ experience *

• Relevant experience in the following:
• Analytics
• Visual Operations
• Data Collection
• Experience in the Intelligence Community
• Successfully pass background and drug screening, * Experience leading or mentoring technical teams supporting enterprise analytics, data visualization, or IT operations.
• Experience developing operational dashboards using tools such as Grafana, Power BI, Tableau, Kibana, or similar analytics and visualization platforms.
• Proficiency with SQL, Python, PowerShell, or similar scripting to automate data collection, analysis, and reporting.
• Experience supporting a United States Intelligence Community (IC) organizations.

Knowledge, Skills, and Abilities:

• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

At Pinnacle Business Strategies, our greatest asset is our team. We are a people-first, mission-driven organization built on a simple philosophy: when we invest deeply in our teammates, exceptional results naturally follow. We don’t just talk about supportive culture; we live it by providing continuous learning opportunities and supporting your long-term career growth. When you join our team, you are not just taking a job; you are joining a collaborative community of top talent.

Our daily work is fueled by a shared commitment to making a tangible impact. At Pinnacle Business Strategies, LLC, our mission is to empower organizations to achieve exceptional performance through innovative strategies and technology solutions. Together, we bring an entrepreneurial mindset to align cutting-edge technology, IT integration, and geospatial analytics to help solve complex challenges. If you are looking for a dynamic workplace that values your unique contributions and actively champions your development, Pinnacle is the place to build your future.