IT Customer Support - Journey

As an IT Support Technician on the Service Desk team, you will provide front-line technical support to Department of Licensing employees and contractors across Washington State. You will troubleshoot hardware, software, application, and account issues through phone, email, remote support, and in-person assistance while delivering excellent customer service. This role partners with teams across Information Services to resolve technical issues, maintain secure and reliable technology, support new technologies and deployments, and ensure staff have the tools they need to serve Washington residents. Some of what you will do:

• Provide technical support for hardware, software, applications, accounts, and mobile devices through phone, email, remote, and in-person assistance.
• Troubleshoot and resolve customer issues while meeting service level expectations and delivering exceptional customer service.
• Install, configure, and deploy computers, software, and other technology to support new and existing employees.
• Manage user accounts, passwords, security access, and device configurations while following cybersecurity standards.
• Document work, maintain technical knowledge articles, and recommend improvements to support processes and self-service resources.
• Partner with Service Desk teams, technical specialists, vendors, and business partners to resolve complex issues and support technology projects.
• Serve as a technical resource by assisting teammates, supporting escalated issues, and communicating system updates and service interruptions., Job Title: IT Lab Computing Analyst Location: Olympia, WA Position Type: Contracted - 06 Months Job Type: 100% On-site Pay range: $33.70/-hr Job Responsibilities: Implement…
• 2 days ago
• Apply easily

Are you a tech-savvy self-starter with strong customer service skills? If so, apply today!, What you will bring to the role:

• Eight (8) years of experience in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience. Professional experience must include creating, utilizing, debugging, or scripting in a command or programming language.
• Experience composing, sending, and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests.

The ability to: Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Promote and support a respectful, equitable, and inclusive workplace for all employees. Promote and support respectful, equitable, and inclusive delivery of services to customers. The ability to take action to learn and grow. The ability to take action to meet the needs of others. Experience can be obtained concurrently. Up to four (4) years of relevant education (Computer Science or closely related field) may substitute year for year for experience. Associate’s degree = 2 years | Bachelor’s degree = 4 years What may set you apart:

• Experience as a lead to include training, leading, or mentoring.
• Experience installing, maintaining, and administering various computer operating systems including, but not limited to: Windows OS and iOS.
• Experience with project management.

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government., You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. A paycheck is just part of a total compensation package. We offer some of the nation’s best . We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the . Use a subject line that includes the title of this position.

The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services., Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!