Security Operations Center Coordinator - Hartford, CT Office (Onsite)

This role, under direct supervision, will be responsible for reviewing, tracking, and remediating potential security incidents and security issues across the enterprise. Monitors global events and intelligence reports from a variety of established security systems and tools and effectively comprehends security concepts. Composes clear and effective communications to a global audience regarding geopolitical, meteorological, and life safety events, or other activities requiring situational business intelligence. When directed or required by policy, facilitates enterprise-wide communications, provides guidance, exercising judgement within defined procedures and interacts with various internal stakeholders, contractors, and Corporate Security Management staff to properly respond and execute their duties. Provides support to teams tasked with global security operations including executive protection, investigations, event security, travel security, physical protection systems and other security functions. Works scheduled shifts primarily assigned for after-hour, weekend and holiday periods Additional duties as assigned.

Responsibilities

Monitors and collects global incidents and events to support the determination of their impact to the organization. Serves as the central control point for global security operations, including but not limited to: high risk travel, field-based employee security support, investigations, executive protection, remote employee & expatriate support, and event security, and escalates issues to Analysts, or Management as appropriate.

When directed, or required by policy, generates reports of events impacting the organization. These can include security incident reports, topical briefings, analytical reports, location assessments, investigation reports, and other related reports.

In accordance with policy, monitors and coordinates security operations protecting permanent company locations, including security systems and services. These systems and services can include, but are not limited to: CCTV, access control, intrusion detection, intercoms, security audio, security staffing, visitor management, reception support, access card & photo ID issuance, first aid & AEDs, and other life safety programs.

• Associate’s degree in related study preferred, or equivalent work experience
• 3+ years of experience in Security, Life Safety, Risk Management, Emergency Management, Business Continuity, Military, Law Enforcement, or other related fields preferred
• Professional operations center experience is strongly preferred
• Security licensing, or the ability to become security licensed in their state of residence
• Other relevant trainings or certifications demonstrating skills in security, risk management, business continuity, emergency management, security systems, intelligence gathering, investigations, executive protection, or other relevant topics strongly preferred
• Understanding of global security or geopolitical threats, their impact to business, and effective mitigation techniques
• Proficient computer skills including the use of the Microsoft Office Suite and other proprietary software or web-based tools
• Strong verbal and written communication skills
• Ability to work efficiently in both a team environment and independently or under limited supervision
• Excellent customer service skills and a professional demeanor
• Ability to multi-task, prioritize and to operate in high-stress and emergency situations
• Multilingual or experience with a multi-cultural environment
• Demonstrate a high level of discretion with the ability to handle confidential and sensitive information

Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.

As a member of Munich Re’s US operations, we offer the financial strength and stability that comes with being part of the world’s preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive - from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.