IT Project Manager (In-Person)

The IT Project Manager is a key contributor to Mall of America’s operational effectiveness, responsible for the structured planning, coordination, and delivery of technology initiatives across the organization. This role serves as a critical link between Information Technology and the business units it supports, ensuring that projects are executed with discipline, transparency, and alignment to strategic priorities. The ideal candidate brings a strong foundation in project management methodology alongside the interpersonal effectiveness and business acumen needed to drive cross-functional initiatives to successful completion. This individual will be equally comfortable engaging with senior leadership, technical teams, and external partners - communicating with clarity, managing competing priorities, and maintaining accountability at every stage of the project lifecycle. ESSENTIAL DUTIES AND RESPONSBILITIES:

• Own project plans end-to-end: scope, schedule, budget, and stakeholder communication from kickoff to go-live.
• Keep cross-functional teams focused and moving, even when priorities shift or timelines get tight.
• Build strong working relationships with vendors and contractors, ensuring commitments are reflected in statements of work and delivered on.
• Translate technical requirements into plain business language and business needs back into clear direction for IT teams.
• Proactively identify risks, surface issues early, and bring solutions, not just status updates.
• Partner with IT leadership and business stakeholders to align project priorities with organizational goals.
• Champion clear documentation: task ownership, milestones, and decisions are always visible and current.
• Drive end-user adoption by ensuring teams understand their roles in any system change or new implementation.
• Recommend process and workflow improvements with a practical eye toward what will work.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments.
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Regular, reliable and consistent attendance
• Additional duties as assigned.

• Strong communicator - written, verbal, and everything in between. You can read a room and adjust on the fly.
• Natural relationship builders who earns trust across levels, from end users to executives.
• Organized without being rigid - you build structure to serve the project, not the other way around.
• Comfortable with ambiguity and able to drive clarity when things get muddy.
• Accountability-focused - you follow through, and you hold others to the same standard without being a gatekeeper.
• Enough IT fluency to have credible conversations with technical teams, understand project constraints, and spot when something doesn’t add up.

• Walk: Occasionally, about 50% of the time
• Stand: Occasionally, about 50% of the time
• Sit: Occasionally, about 50% of the time
• Bend/Stoop: Frequently, about 50% of the time
• Kneel/Squat: Frequently, about 50% of the time
• Climb: Rarely, about 5% of the time

• Lift/Carry

• Less than 10lb: Frequently, about 70% of the time
• 11-25lb: Occasionally, about 40% of the time
• 26-50lb: Occasionally, about 40% of the time

• Over 50lb: Infrequently, about 20% of the time

• Push/Pull: Occasionally, about 50% of the time
• Twist: Infrequently, about 30% of the time
• Reach above shoulders: Occasionally, about 40% of the time
• Reach at or below shoulders: Occasionally, about 40% of the time
• Reach at/below waist: Occasionally, about 40% of the time

• Dexterity: Frequently, about 75% of the time

• Use of both hands is required to perform duties and maintain safety standards