Implementation Consultant II, RCM

The Implementation Consultant II, RCM is a developing professional who plays a key role in helping customers successfully adopt and optimize revenue cycle management solutions. Working closely with customers and cross-functional teams, this individual supports system configuration, workflow design, issue resolution, and implementation activities while building expertise in healthcare operations and revenue cycle processes. The ideal candidate is curious, adaptable, and forward-thinking, with a passion for leveraging technology, automation, and AI-enabled solutions to improve customer outcomes, drive operational efficiency, and support successful product adoption.

What You’ll Do

• Support customer onboarding and implementation activities, ensuring a smooth transition to Ensora solutions.
• Configure billing rules, payer setup, and claim workflows to align with customer requirements and best practices.
• Partner with customers to understand current-state workflows and recommend system configurations that support operational goals.
• Troubleshoot and resolve standard system and process issues, escalating more complex challenges when appropriate.
• Assist with the validation of claims and identification of rejections, denials, and processing errors.
• Document implementation activities, workflows, decisions, and system configurations.
• Communicate effectively with customers, project stakeholders, and internal teams to ensure alignment and progress throughout implementations.
• Monitor implementation milestones and support project deliverables to help ensure successful outcomes.
• Identify opportunities to improve implementation processes, streamline workflows, and enhance the customer experience.
• Utilize available technology, analytics, automation, and AI-enabled tools to improve efficiency, support data-driven decisions, and optimize implementation results.
• Stay current on industry trends, healthcare technology advancements, and revenue cycle best practices to support continuous improvement and innovation.

• Bachelor’s degree or equivalent experience.
• 2 or more years of experience.
• Experience with system implementation, revenue cycle management (RCM), or healthcare operations.
• Understanding of revenue cycle workflows and processes.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills & Experience

• Demonstrated ability to learn new technologies, systems, and processes quickly.
• Strong critical thinking skills with the ability to analyze issues and determine appropriate actions.
• Detail-oriented approach with a commitment to accuracy in system configuration, validation, and documentation.
• Proven problem-solving skills and the ability to navigate implementation challenges effectively.
• Experience identifying opportunities for process improvement and operational efficiency.
• Interest in leveraging technology, automation, and AI-enabled solutions to solve business challenges and improve customer outcomes.
• A growth mindset with the ability to adapt to evolving systems, tools, and business needs.

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community., At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.