Implementation Manager

We are looking for an Implementation specialist to join our global implementation team. This individual would be responsible for supporting and delivering customer implementations, post-sales, for Elsevier’s higher education products, including Interfolio and Pure.

This role works directly with higher education and research institutions to deliver successful software implementations that streamline academic workflows, research management, and data-driven decision-making.

You will act as a trusted partner to customers-guiding them through onboarding, configuration, data integration, and adoption-while collaborating cross-functionally with internal teams. This is an entry-level role designed for individuals developing expertise in project delivery, client engagement, and technical implementation.

Responsibilities

• Supporting and managing customer implementation projects from post-sale through go-live
• Developing and executing project plans, including timelines, milestones, and deliverables
• Coordinating internal and external stakeholders to ensure alignment and progress
• Serving as primary point of contact for customers during implementation
• Conducting regular status meetings and provides project updates
• Advising customers on product configuration and best practices
• Supporting data migration and integration activities (e.g., data validation, formatting, basic ETL coordination)
• Performing basic troubleshooting and escalates issues as needed
• Delivering customer training sessions (virtual and/or onsite)
• Collaborating cross-functionally with Product, Engineering, Sales, and Customer Success teams
• Maintaining implementation documentation and contributes to process improvements
• Supporting multiple concurrent implementation projects

• Have a bachelor’s degree or equivalent experience required-1-2 years of relevant experience in implementation, project coordination, customer success, or related field.
• Carry a CAPM Certification or working towards it.
• Display foundational understanding of SaaS implementation methodologies.
• Have basic/high-level knowledge of data integration concepts (e.g., APIs, XML, ETL processes).
• Have exceptional organizational and time management skills.
• Display effective written and verbal communication skills.
• Able to manage multiple priorities and deadlines.
• Display a customer-focused mindset with problem-solving capability.
• Are proficient with standard business tools (e.g. Microsoft Office).
• Have familiarity with project management tools (e.g., Monday.com, Jira, Confluence, Sales Force or similar) valued.
• Are accountable for their work output and has detailed follow-through skills
• Able to work on moderately complex implementation projects with guidance.
• Able to impacts customer onboarding experience and early product adoption.
• Able to handle multiple projects simultaneously with defined scope.
• Able to travel-limited travel may be required (e.g., customer onsite visits).

Work in a Way That Works for You We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals-supporting both your immediate responsibilities and long-term goals.

Working for You We offer a comprehensive benefits package, including:

Health benefits: medical, dental, and vision coverage Retirement benefits: 401(k) with match and Employee Share Purchase Plan Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity Family benefits: parental leave, adoption, and surrogacy support Savings accounts: HSA, FSA, dependent care, and commuter benefits Paid time off, plus volunteer and Employee Resource Group participation days

About the Business As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable future.