Salesforce Administrator

The client is seeking a Salesforce Administrator to serve as the primary bridge between business users and the Salesforce platform, providing hands-on support, troubleshooting, and user guidance within an actively evolving Salesforce environment., Provide day-to-day Salesforce support for business users, with heavy focus on internal sales teams Troubleshoot Salesforce issues, research root causes, and identify appropriate solutions related to quotes, data, accounts, and system functionality Translate user problems and business needs into effective Salesforce solutions through clear, patient communication Determine when an issue can be resolved independently and when escalation is appropriate Assist with Salesforce configuration, administration, and screen flow or form builds as needed Support the existing Salesforce environment while learning the organization’s unique business processes and workflows Proactively learn new Salesforce capabilities and identify opportunities to improve the platform as the environment expands

Approximately 2-4 years of hands-on Salesforce experience, with strong fundamentals and platform knowledge Experience with at least one Salesforce cloud or module, such as Sales Cloud, Service Cloud, Revenue Cloud/CPQ, or Experience Cloud Strong troubleshooting and problem-solving skills, with comfort researching issues independently rather than defaulting to escalation Excellent communication and customer service skills, with patience and ability to work effectively with non-technical users Self-starter who takes initiative, manages their own workload proactively, and demonstrates genuine interest in growing their Salesforce expertise, Salesforce certifications or active Trailhead history demonstrating continued self-directed learning Experience with multiple Salesforce clouds or modules, particularly Service Cloud, Revenue Cloud/CPQ, or Experience Cloud Familiarity with building screen flows and forms within Salesforce Experience with or interest in newer Salesforce capabilities, including Agentforce or AI features Telecommunications or similar industry background- not a must have by any means