IT Support Engineer

Aegis Group

Fyfield, UK

7 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£30,000.0 - £35,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Backup Devices Cyber Security Disaster Recovery Firmware Hyper-V Networking Hardware Virtual Private Networks (VPN) Local Area Networks Network Configuration and Change Management Server Administration TCP/IP

+12 more

Virtual Local Area Networks Virtualization Technology Wide Area Networks Backup and Restore Wireless Networks Network Routers Firewalls (Computer Science) Microsoft InTune Information Technology Network Support Fortinet Cisco

Job description

Provide IT support to clients across a range of locations
Act as an escalation point for issues that 1st line support cannot resolve
Diagnose and resolve connectivity issues across LANs, WANs, VLANs and site-to-site/client VPNs
Support wireless infrastructure
Carry out patching, firmware updates, backups and basic server maintenance
Configure and support network hardware and software
Complete repairs and preventative maintenance
Document network configurations, topology diagrams and troubleshooting procedures
Liaise with 3rd line support and vendors on complex escalations
Contribute to IT projects such as office moves, network upgrades and router/switch rollouts
Adhere to procedures, IT security policies and best practices
Provide professional and customer-focused support to clients

Technologies:

Cisco
Firmware
Hardware
Hyper-V
Support
Network
Security
TCP/IP
Windows, We are based in Fyfield, Oxfordshire and have been providing efficient IT solutions to businesses for over 30 years. We are passionate about people, technology, innovation and creativity, and we are currently looking to expand our team. This is a full-time, office-based role with remote support for clients and travel to client sites across Oxfordshire and nationally. We offer a salary of £30,000-£35,000 per annum depending on experience, a company pension, eligibility to join our profit share scheme after 12 months, and private healthcare. The role offers the opportunity to deepen infrastructure and network experience within a Cisco/Fortinet environment while supporting clients across more than 400 locations nationwide.

Requirements

Networking TCP/IP and connectivity, with knowledge of routers, switches and firewalls
Experience diagnosing and resolving connectivity issues across LANs, WANs, VLANs and site-to-site/client VPNs
Experience supporting wireless infrastructure
Experience with patching, firmware updates, backups and basic server maintenance
Experience documenting network configurations, topology diagrams and troubleshooting procedures
Ability to liaise with 3rd line support and vendors for complex escalations
Experience contributing to IT projects such as office moves, network upgrades or router/switch rollouts
Understanding of IT security policies and best practices
Excellent verbal communication skills
Experience in networking implementation, diagnosis and IT security
Customer-focused, professional and confident when communicating with clients
Server administration experience
Windows Hyper-V virtualisation experience
Intune, Apple or Meraki MDM experience
Experience supporting Apple devices
Experience with backup technologies and disaster recovery
Experience working within Cisco/Fortinet environments