Application Support

• Support development teams with production application support across communication, investigation, and issue resolution
• Troubleshoot application failures and implement fixes such as code changes or SQL scripting
• Check Windows Servers, databases, and other relevant application environments when issues occur
• Liaise with technical support, network, infrastructure, DBA, and other support teams to resolve application issues
• Communicate with primary support helpdesk teams to provide advice and suggestions
• Work with team members and the wider development team to establish best practices for application support
• Analyse and help define application configurations that meet business requirements
• Contribute to technical and design workshops to suggest ideas for stable application operations
• Help define application support standards for safe production operation
• Plan and estimate work volumes for application support activities
• Support the rollout of applications into production to minimise failures after release
• Consider performance, scalability, and security during design and implementation phases
• Follow incident and problem management processes, ensuring accurate ticket updates and clear stakeholder communication
• Participate in defining and configuring application environments in disaster recovery sites
• Support continuous improvement of application support methodology across the team and wider support departments

Technologies:

• C#
• Support
• Network
• Oracle
• SQL
• Security
• Windows
• ASP.NET, We are offering a 6-month contract for an Application Support Specialist role on a hybrid basis, with 3 days per week in our Canary Wharf office. The rate is £416 per day, and there is very likely potential for extension. Our tech stack includes T/SQL, C# .NET, and Oracle. This role sits within our production support team, supporting applications across London and New York, with out-of-office-hours support required as part of the role.

• Experience in application support for development teams in production environments
• Strong troubleshooting skills, including analysing failures and finding root causes
• Experience with C# .NET and T/SQL
• Experience working with SQL Server or Oracle databases and Windows Server environments
• Ability to liaise with development teams and internal/external support teams
• Experience communicating with business clients and support stakeholders
• Experience with incident and problem management processes
• Ability to contribute to technical and design workshops and support standards
• Awareness of performance, scalability, and security considerations
• Willingness to provide out-of-office-hours production support
• Experience supporting application releases in production and disaster recovery environments

Salary: £? - ? per year