Customer Onboarding Project Manager
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Role details
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Job description
| Customer Onboarding Project Manager ÂŁ55-60,000 + 8% Bonus | Industry Leading BenefitsHybrid: 3 Days Central Bristol Weâre massively excited to be recruiting exclusively for a Customer Onboarding Project Manager to join a dynamic, start-up-style team within a global, data-driven organisation. Think fast-moving, collaborative and autonomous. No slow processes and red tape here! A Typical Day-to-Day Youâll take ownership of the end-to-end customer onboarding journey, acting as the key point of contact from initial kickoff through to successful go-live. Youâll be comfortable getting into the detail when needed, but equally confident managing senior stakeholders and keeping everyone aligned on whatâs happening, whatâs next and where any challenges need addressing. A Nice PerkPension contributions doubled. Put in 6% and you get 18% total! The Work Youâll Own: Own the end-to-end onboarding and implementation of the platform for new customers.Act as the primary project contact, building |
Requirements
strong relationships and managing customer expectations.Coordinate internal teams across Engineering, Data, Customer Success and Design to deliver successful implementations.Manage project plans, timelines, risks, dependencies and priorities.Oversee technical onboarding activities, including data integrations, configuration and customisation.Proactively identify and resolve issues to keep implementations on track.Provide clear, regular project updates to both customers and internal stakeholders.Ensure customers are fully set up, supported and ready for a successful go-live. Is It For You? Youâre likely someone with 5+ years of project management experience, ideally within SaaS, technology or a client-facing implementation environment. Youâll thrive in a role where youâre managing multiple stakeholders, solving problems and taking genuine ownership of the customer journey. Youâre highly organised, commercially aware and an excellent communicator who can confidently explain technical concepts to both technical and non-technical audiences. Client-facing experience is key. Weâre looking for someone who can build trust quickly, manage expectations and confidently navigate complex implementations. Sounds good? Great! Please apply with an up-to-date CV and we can take it from there.
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