Technical Support Specialist - Translation/RCMAC/LAC (Temp Role)

This temporary position is responsible for ensuring the quality of network-based products by maintaining effective and efficient technical support, technical standards, and technical training. This position is closely tied to customer metrics by ensuring the quality of network-based products and provides second-level support to CBT, including PSTN and IP telephony networks. Additionally, it provides technical training to organizational processes to ensure efficient and effective operations. Efficient operations have a direct correlation with overall performance of the Network., * Provide technical expertise on 5ESS & DMS10 switch decommissions.

• Provide technical expertise and assistance on all SLC ( TR303 & TR08) customer migrations.
• Assist with expediting customer conversions by assisting field resources that have system and conversion issues associated with inconsistent system data.
• Generate master list for TN migrations utilizing switch system reports with responsibility for data comparisons to COCRIS, CRM, CABS, TNA, TIRKS & COMPAS.
• Responsible for managing TN data cleansing with switch TN disconnects & billing discrepancies via service order generation and/or access to TNA.
• Responsible for managing & tracking all related service order activity on TN migrations for each switch decommission. Ensure all orders are completed, posted and errors corrected.
• Apply within the Pooling Administrator System (PAS) to show the NPA-NXX’s and thousand blocks being re-homed to the new switch or donated back if no longer going to be providing service in the rate center.
• Issue the re-homing or disconnection of the NPA-NXX’s and thousand blocks in the Local Exchange Routing Guide (LERG) matching the dates that were submitted in the PAS application.
• Responsible for porting telephone numbers in the Service Order Administration (SOA) application if the decommissioning date is delayed. This includes the un-porting of telephone numbers once the switch has been turned down.
• Coordinate with Tier II Support personnel for the translations of new NPA-NXX’s and LRN’s into the new switch.

• Familiarity with altafiber products and services and how those products and services utilize the network.
• Demonstrated successful experience in maintenance operations preferably at a Telco or related industry.
• Demonstrated experience with network provisioning and translations.
• Demonstrated experience of SS7 signaling and traffic routing (Voice and Data) in both PSTN and IP networks.
• Demonstrated experience with Intelligent Network Technologies
• Demonstrated expertise with Wireless Network Architectures and call routing.
• Experience with Lucent and Nortel switching systems is advantageous.
• Experience with deployment, maintenance and on-going operation support of switch and transport equipment.
• Experience with delivering technical training programs.

Special Knowledge/Skills

• Thorough technical knowledge of the public switched telephone network, wireless network and the associated elements including voicemail, AIN, SS7 platforms, switch translations and trunking.
• Proficient critical thinking skills.
• Proficient in managing multiple projects simultaneously and tracking/managing issues to resolution.
• Strong interpersonal communication skills (both oral and written).
• Ability to work in a team environment.
• Ability to lead and mentor less experienced personnel in completing technically oriented tasks.
• Computer skills/familiarity with word processing, spreadsheets, database software and communications transmission protocols.
• Availability for 24x7 on-call duty.