Systems Engineer, Principal

The Principal Systems Engineer serves as the senior technical leader responsible for the design, engineering, reliability, security, and modernization of enterprise infrastructure platforms spanning colocation data centers and cloud environments. This role provides strategic direction across infrastructure architecture, operational excellence, and technology modernization initiatives. The Principal Engineer establishes enterprise standards, evaluates emerging technologies, and serves as a trusted advisor to engineering leadership. Success is measured through the delivery of secure, scalable, highly available infrastructure solutions that support business growth and operational excellence., * Define and maintain enterprise infrastructure roadmaps, modernization strategies, and long-term technology plans.

• Lead the design, implementation, and support of complex infrastructure solutions spanning colocation, AWS cloud, networking, storage, virtualization, and identity services.
• Establish enterprise architecture standards, technical guidelines, and operational best practices.
• Evaluate and implement emerging technologies that improve scalability, reliability, security, and operational efficiency.
• Lead large-scale cloud, networking, security, and platform initiatives.
• Ensure alignment between technical solutions and business objectives.
• Provide technical leadership and mentorship to infrastructure engineers and serve as the highest-level escalation point for complex technical issues.
• Maintain platform availability, reliability, security, scalability, and long-term sustainability.
• Develop and maintain comprehensive technical documentation, standards, and procedures.
• Drive continuous improvement through automation, monitoring, and resiliency initiatives.
• Occasional travel to the Cincinnati data center to support infrastructure operations, including hardware deployment and outage response.

• Minimum 10 years of progressive IT infrastructure engineering experience supporting complex enterprise environments.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. Candidates with related Military or specialized training and extensive experience will also be considered.
• Expert knowledge of Microsoft Windows Server, Active Directory, Trusts, Group Policy, DNS, PowerShell, DFS, and Microsoft SQL Server.
• Expert knowledge of VMware vCenter, ESXi, vMotion, and Omnissa Horizon.
• Experience with PingOne (or an equivalent IdP), SSO, SAML, and Active Directory integration of these technologies.
• Strong networking expertise including Cisco and Meraki switching, Cisco routing, TCP/IP, ODBC, and JDBC.
• Experience with PRTG or equivalent monitoring platforms and SNMP.
• Experience with IBM Storwize, SAN technologies, Fibre Channel, and iSCSI.
• Excellent verbal, written, and technical documentation skills.

Additional Qualifications That Are Nice to Have

• Knowledge of AI as it pertains to IT Infrastructure design and administration.
• Microsoft Server certifications.
• VMware or Omnissa certifications.
• Cisco certifications.
• AWS or other cloud certifications.
• Additional industry-recognized infrastructure, networking, security, or architecture certifications

• Health Insurance (medical, dental, vision)
• Flexible Spending Accounts
• Life, Short-term and Long-term Disability Insurance (employer paid)
• Health Savings Accounts
• Wellbeing Benefits
• 401K (immediately vested, employer match)
• Paid Time Off (Flexible PTO, holidays)
• Employee Assistance Program
• Summer Flex Fridays

SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.

With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work - so our customers can focus on what matters most: serving their clients., At SurePoint, we know our people are our greatest strength. That’s why we offer a comprehensive total rewards package - and we’re always evolving our benefits to support employee needs at every stage of life and career.