Jr Network Engineer

In this role, you won’t be limited to a traditional help desk. You’ll support everything from Microsoft 365 and Windows workstations to VMware, Cisco phone systems, backups, and cybersecurity tools, while helping keep our technology running smoothly across multiple Company locations., As a Junior Systems Administrator, you’ll provide day-to-day technical support while also assisting with system administration, technology projects, and infrastructure improvements.

Your responsibilities will include:

• Provide frontline technical support for computers, servers, printers, software, and connectivity issues.
• Install, configure, maintain, and troubleshoot Windows desktop and laptop computers.
• Maintain standardized system images for Company computer models.
• Support Microsoft 365, including applications, email, user accounts, permissions, and related services.
• Assist with Active Directory user and access administration.
• Provide technical support for our Cisco phone system and VMware virtual environment.
• Assist with the administration, monitoring, and testing of Veeam backup and recovery systems.
• Support cybersecurity efforts, including endpoint protection, software updates, access controls, and security monitoring.
• Document technical issues, resolutions, system configurations, and equipment changes.
• Escalate complex technical or cybersecurity issues to appropriate IT personnel or vendors.
• Assist with technology deployments, upgrades, equipment installations, and other IT projects.
• Provide technology support to Company branch locations as needed.

We’re looking for someone who combines strong technical troubleshooting skills with a helpful, service-oriented approach., * Associate or bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent technical training or relevant experience will also be considered.

• At least 2 years of experience in technical support, systems administration, or a related IT role.
• Hands-on experience working in a Windows-based environment.
• Working knowledge of Active Directory, Microsoft 365, Cisco, VMware, and Veeam preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication, organization, and customer-service skills.
• Ability to manage multiple priorities and work both independently and collaboratively.
• Ability to handle confidential employee, financial, customer, and Company information appropriately.
• Willingness to occasionally travel to Company locations.