IT System Administrator 1/2 Flex (Infrastructure Services Specialist)

This position is key role in the OIT Messaging and Directory team, responsible for designing, supporting, and securing foundational IT services that keep every executive branch agency up and running. From secure logins, directory administration and automation of account life cycles to DNS, data and file transfer solutions, your work ensures vital systems are always available, secure, and compliant.

Core Responsibilities

• Maintain & Support Critical Services: Oversee and troubleshoot identity and authentication systems used by all executive branch agencies and cover on-premise and the cloud.
• Identity & Access Management: Manage the synchronization of identity data from HR systems through on-premise and into the cloud, automating and enforcing account lifecycle governance.
• DNS & Time Services Management: Keep the state’s digital backbone synchronized and available with high-reliability Domain Name Services and Network Time Protocol systems.
• Enterprise File Transfer Infrastructure: Ensure secure and compliant digital data sharing across departments and agencies statewide.
• Software System Deployment: Install, configure, and maintain essential server software (e.g., Windows Server, Linux such as Alma, Debian, RHEL), Directory and DNS services.
• Infrastructure Design: Architect and evolve systems-physical, virtual, and cloud-to meet new enterprise needs, ensuring scalability and resiliency.
• Customer Support & Education: Work directly with internal customers to troubleshoot issues, train users, and design service extensions tailored to operational needs.
• On-Call Incident Response: Provide after-hours support for critical failures, diagnose issues, and coordinate resolutions quickly to avoid service disruption.
• Security & Compliance: Collaborate on security planning, implement firewall rules, and ensure systems meet strict compliance standards to protect sensitive state data.

Our Organization, Mission, and Culture

Our Mission: Simplify processes, boost efficiency, and product Alaskans’ data by working together and using innovative solutions to deliver secure and improved government services., Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide:

• Three (3) professional references and current contact numbers, including two (2) current or former supervisors;
• Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available.
• A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment.

We are interested in candidates who possess some or all of the following position specific competencies:

• Software Engineering: Knowledge of software engineering design and development methodologies, paradigms, and tools; the software life cycle; software reusability; and software reliability metrics.
• Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Identity Management: Knowledge of methods and controls to validate the identity of individuals to verify access approval and level, and monitor activity to ensure that only authorized access is taking place., Any combination of education and/or experience that provides the applicant with competencies in:
• Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
• Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Equivalent to those typically gained by: Training in computer science, information technology, or system administration - or a similar field or professional experience - that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools. IT System Administrator 2 Any combination of education and/or experience that provides the applicant with competencies in:

• Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
• Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
• Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues.

Equivalent to those typically gained by: Training in computer science, information technology, system administration, or a similar field and professional experience in database, network, or system administration. Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession’s principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one’s own judgment. “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility., If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below., Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

• Respect - We honor dignity, perspectives, and contributions of every individual. We foster a culture of inclusivity and active listening.
• Integrity - We uphold the highest standards of honesty and ethical behavior. We do the right thing even when no one is watching.
• Service - We believe in technology as a fundamental tool to create impact through expertise and dedication. We seek ways to add value, support, and uplift those around us.
• Excellence - We push beyond good - we strive for great. We embrace challenges as opportunities for growth.

This role contributes with every login, every secure transaction, and every digital access point in Alaska’s executive agencies that depends on this role. Your work ensures uninterrupted services across public safety, healthcare, transportation, and beyond-directly impacting citizens’ lives.

The Benefits of Joining Our Team

Work with a team of passionate and talented professionals who take on the variance that come each day and values innovation, collaboration, and excellence.

Opportunities for professional development and career advancement is available. The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training to help you meet your career goals.

The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.

We offer flexibility and value work/ life balance:

• A hybrid telework schedule will an option once initial training is complete and conditions are met.
• We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
• We’ll work with you on schedule adjustments for special situations.

The Working Environment You Can Expect

OIT has office space available in Anchorage and Juneau and the position will be based at either 333 Willoughby Ave, 5th floor in Juneau, or 619 E Ship Creek Ave in Anchorage, when not working from home. Both locations are short driving or walking distance to restaurants, coffee shops and recreational areas. The daily work environment, when in office, is a computer/technology office environment., The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental

• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information. o AVTEC o Confidential o Correctional Officers o Marine Engineers o Mt. Edgecumbe Teachers o Supervisory o Unlicensed Vessel Personnel/Inland Boatman’s Union o Exempt employees (not covered by collective bargaining)

• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. o General Government o Labor, Trades and Crafts o Public Safety Employees Association o Masters, Mates & Pilots

• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers’ Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Careers with the State of Alaska offer MANY benefits