Network Technician

• Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends
• This environment requires adaptability, continuous learning, and the ability to remain organized and responsive while managing multiple active network events and priorities.
• Constant monitoring of Network Management systems for alarms on the METRONET Network.
• Report, document, and track all alarm events while maintaining a high level of accuracy and urgency.
• Create trouble tickets and assign to the correct internal workgroups for all customer and network troubles.
• Update assigned tickets and escalate to various carriers and personnel as required until resolution.
• Communicate Network Event alerts and updates to internal Metronet teams and executives.
• Communicate daily with departments across Metronet, external telecommunications providers, and vendors to discuss and coordinate all network troubles/outages and projects. This may involve exchanging information on the installation, testing and turn-up of circuits/facilities and network elements (fiber transport, switching networks, etc).
• Perform contact center duties in a high-volume environment.
• Perform other duties assigned by NOC Management team

Do you have experience in Computer skills?, This role is best suited for individuals who already have foundational networking knowledge and are comfortable operating in a fast-paced, real-time support environment. Successful candidates can assess network events with urgency, prioritize multiple issues simultaneously, communicate effectively across teams, and determine when escalation is necessary within a 24/7 operational environment., * Education: 2- or 4-year technical degree and/or equivalent training

• Experience: Experience supporting ISP, telecommunications, network operations, or technical support environments preferred. *

• Candidates should be comfortable making informed decisions around troubleshooting, prioritization, and escalation while following established operational procedures.
• Key Competencies: Good computer and written/verbal communications skills, solve problems effectively, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Professional attitude

4.14.1 out of 5 stars Indiana Remote $23 - $25 an hour, Pulled from the full job description

• 401(k) matching
• Life insurance
• Disability insurance, Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Pay Range: $23.00-$25.00/hr.

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks-we’re focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.