NICE CXOne Lead Developer

Pronix Inc
United States
11 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
7 years minimum
Working hours
Regular working hours
Job source

Tech stack

Application Programming Interfaces (APIs) Data Analysis Routing Salesforce.Com Systems Integration

Requirements

  • NICE CXone development & configuration
  • 7+ years of Contact Center/CCaaS experience with significant hands-on experience in NICE CXOne.
  • IVR / Studio / Call Flows
  • ACD, Routing, Queues & Skills
  • APIs & System Integrations
  • CRM / Salesforce integrations
  • Digital / Voice / Chat channels
  • Reporting, Analytics & Troubleshooting
  • Lead-level design and technical guidance

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