Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Application Programming Interfaces (APIs) Data Analysis Routing Salesforce.Com Systems Integration

Requirements

• NICE CXone development & configuration
• 7+ years of Contact Center/CCaaS experience with significant hands-on experience in NICE CXOne.
• IVR / Studio / Call Flows
• ACD, Routing, Queues & Skills
• APIs & System Integrations
• CRM / Salesforce integrations
• Digital / Voice / Chat channels
• Reporting, Analytics & Troubleshooting
• Lead-level design and technical guidance

Apply for this position

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Apply on www.dice.com

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