Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Dynamics Amazon Connect Genesys

Job description

• Lead end-to-end CCaaS delivery - discovery, design, build, migration, QA and go-live - on Amazon Connect, Genesys, NICE, Five9 or Dynamics 365 CC.
• Own telephony, routing, IVR, agent desktop, CRM integrations and observability for Fortune 1000 contact centers.
• Manage partner and customer stakeholders, risk registers and change control across multi-site rollouts.

Requirements

• 7+ years enterprise contact-center implementation; 3+ years as a technical/ delivery lead.
• Deep hands-on with two or more of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
• Proven track record delivering large-scale CCaaS migrations with SLA, security and compliance requirements.

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