IT Support Engineer - 1st Line

Our client is a leading barristers’ chambers based in Central London. It is looking for an IT Support Engineer to join its small, experienced in-house IT team, providing responsive, high-quality support to barristers and staff.

This is predominantly a first-line position with genuine exposure to second-line work. You will initially handle incoming requests and carry out practical troubleshooting, but as your knowledge develops, you will have the opportunity to work across Microsoft 365, Intune, Entra, Azure and the organisation’s wider IT infrastructure., * Providing first and second-line IT support by telephone, email, remote access and in person

• Troubleshooting issues affecting Windows and macOS computers, mobile devices and business software
• Supporting Microsoft 365 applications, including Outlook, Word and Excel
• Logging support requests and recording accurate updates within the internal ticketing system
• Following up regularly to ensure issues have been resolved to the user’s satisfaction
• Completing routine processes including user onboarding and offboarding, account administration and device setup
• Advising users on good working practices and IT security procedures
• Carrying out wider device checks to identify and prevent further issues
• Escalating more complex problems appropriately while developing the skills to resolve them independently

Are you an approachable IT support professional who combines strong technical ability with outstanding customer service? Can you remain calm under pressure, explain solutions clearly and reassure people when technology lets them down?, The role would suit someone with one to two years’ IT support experience who is ready to build broader technical knowledge within a professional, fast-paced environment. Previous chambers or legal-sector experience is not essential., * At least one year’s practical experience within an IT helpdesk, service desk or technical support role

• Experience troubleshooting Windows desktops and laptops
• Familiarity with Microsoft 365 and its core applications
• Some experience supporting macOS, iOS or Android devices
• A basic understanding of network equipment such as switches, routers and firewalls
• Excellent customer service and communication skills
• A friendly, confident and reassuring manner
• The ability to remain level-headed and prioritise effectively when several issues arise at once
• A proactive approach to investigating problems and finding practical solutions
• The judgement to explain technical matters clearly to non-technical users

You don’t need to know everything from day one. Training and support will be provided by experienced colleagues, but you must already understand the fundamentals of IT troubleshooting and be capable of contributing within a busy support environment.

Customer service is central to this position. You will be supporting professionals whose work can be significantly disrupted by even a minor technical issue, so patience, resilience and the ability to inspire confidence are every bit as important as your technical knowledge.