IT Support Engineer (Field Services)

You’ll provide a combination of remote and onsite support to a wide range of business customers across London and the surrounding areas. Every day is different, giving you exposure to a broad range of technologies, environments and projects. The Role

As an IT Support Engineer, you’ll play a key role in ensuring customers receive a first-class IT support service.

Your responsibilities will include:

• Providing 1st and 2nd line IT support to business customers.
• Diagnosing and resolving hardware, software and networking issues.
• Installing and configuring desktops, laptops and peripherals.
• Supporting Microsoft 365 environments.
• Managing user accounts and permissions within Active Directory.
• Troubleshooting Windows operating systems and business applications.
• Visiting customer sites to resolve technical issues and carry out planned work.
• Assisting with IT installations, upgrades and technology projects.
• Setting up new users, devices and workstations.
• Working to agreed service levels while delivering an outstanding customer experience.
• Building trusted relationships with customers through excellent communication and professionalism.

Are you an experienced IT Support Engineer who enjoys working directly with customers, solving technical challenges and building long-term relationships?

We’re recruiting on behalf of a well-established and growing technology business looking to expand its customer support team in London. This home-based role offers the opportunity to work independently while being part of a collaborative and supportive technical team., You’ll enjoy working with people as much as technology and take pride in delivering an excellent customer experience.

Ideally you’ll have experience with:

• Windows 10 & Windows 11
• Microsoft 365
• Active Directory
• Microsoft Office applications
• Basic networking (TCP/IP, DNS & DHCP)
• Desktop and laptop support
• Hardware troubleshooting and replacement
• IT Service Desk or Helpdesk ticketing systems

Experience with any of the following would be advantageous:

• Microsoft Entra ID (Azure AD)
• Microsoft 365 migrations
• Server infrastructure
• Cloud technologies
• ITIL or CompTIA certifications, * Previous experience in a 1st/2nd Line IT Support role.
• Excellent customer service and communication skills.
• A logical approach to problem solving.
• The ability to work independently from home.
• Strong organisational and time management skills.
• A proactive attitude and willingness to learn.
• A full UK driving licence essential

• Home-based working.
• A varied role combining remote and onsite support.
• Exposure to a wide range of technologies.
• Ongoing training and professional development.
• Supportive and collaborative team culture.
• Genuine opportunities for career progression.
• Competitive salary and benefits package.

If you’re looking for a role where your technical skills, customer service and initiative will be valued, we’d love to hear from you.