IT service desk technician

As the IT Service Desk Technician, you are responsible for being the first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software, and network issues. This individual will diagnose and resolve problems, guide users through solutions, and manage service desk tickets within defined service level agreements.

• An open and positive character who is looking to learn new skills
• Someone who is happy to take on new tasks but can ask for help when required
• Has some experience of Microsoft Office, Windows and Active Directory
• Has a basic understanding of networking concepts such as TCP/IP, DNS & DHCP
• Has a basic understanding of virtualisation technologies and principles
• Understands the importance of cybersecurity principles and their application
• Is happy to work independently or collaborate effectively with other IT teams
• Willing to work flexibly, as workloads dictate, including out-of-hours when required

• Salary between £38,000 to £43,000 doe
• Annual bonus
• 25 days annual leave Christmas shutdown
• Private Medical Care
• 5.5% employer pension contribution and uncapped for the employee
• Life Insurance
• Car Scheme

If this opportunity as an IT Service Desk Technician is of interest to you, don’t hesitate to get in touch asap!