Analyst Programmer

The Slate Administrator is a key member of the Customer Relations and Documents (CRDOC) Team in the Office of Information Technology (OIT) at Portland State University (PSU). In this position, you will be an Administrator of the Slate Customer Relationship Management (CRM) system. You will:

• Administer and maintain the Slate CRM
• Build and maintain system functionality (workflows, automations, reports, etc.)
• Manage user access, permissions, and system configurations
• Ensure data integrity, system performance, and operational efficiency
• Coordinate system updates, enhancements, and testing
• Provide technical troubleshooting and user support

• Train users on system functionality and best practices In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, Academic Advising, Student Success, Financial Aid, the Registrar’s Office, Student Financial Services, and more. An overview of the job duties for this position is as follows:

• Design, Develop, and Deploy CRM Solutions (40%)
• Slate Administration (30%)
• Slate Training (20%)
• Other Duties as Assigned (10%)

Design, Develop, and Deploy CRM Solutions (40%): In collaboration with campus partners, design, develop, and deploy solutions to meet departmental and institutional goals. Maintain and update existing solutions to fix bugs or address changing business needs. Develop solutions that meet security, privacy, and accessibility guidelines. Create documentation of deployed solutions.

Slate Administration (30%): Monitor and troubleshoot application issues and collaborate with PSU teams and vendors to resolve them. Manage user access, permissions, and system configurations. Design and implement application configuration changes to enable and enhance business processes. Monitor system health, assess performance issues, and tune applications for optimal performance. Monitor alerts and logs to ensure system stability. Maintain data integrity and validation. Document system settings and processes. Maintain communication with users and other stakeholders to keep them informed of any planned or unplanned service downtimes. Provide support in times of emergency and outside of standard office hours.

Slate Training (20%):Provide Users, Coordinators, and Administrators with training, documentation, and best practices for Slate usage and development, including guidance on security, privacy, and accessibility. Collaborate with University Marketing and Communications or other departments to ensure technical and functional training alignment. Provide demonstrations and information for departments considering Slate to meet their needs. This position is primarily on campus, with the option of working up to 1 day remotely per week., * Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.

• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals. Work Days/Hours On campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor. Total Compensation Range & Benefits Statement The starting salary rate for this position is between $66,132 and $79,358 per year.

The starting salary may be negotiable above this range; however, it is dependent upon the knowledge, experience, skills, and abilities of the chosen candidate, the budget of the hiring department, and approval from human resources.

This classification requires a basic foundation of knowledge and skills in systems analysis and related programming support functions generally obtained by a bachelor’s degree in computer science, or an equivalent amount of training and applied experience., * Bachelor’s Degree or 4 years of a combination of comparable work experience, training, and/or education.

• Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration.
• Experience administering or configuring a Customer Relationship Management (CRM) system
• Strong interpersonal skills and ability to communicate effectively, both verbally and written, with both technical and non-technical staff and with people from a diverse range of perspectives and backgrounds.
• Ability to work in a fast-paced, production environment and to provide occasional evening and weekend support
• Ability to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies

Preferred Qualifications

• Experience with Technolutions Slate
• Experience with SQL, XML, and JSON
• Experience with HTML, CSS, and JavaScript
• Experience working in Higher Education
• Proven experience building and maintaining professional working relationships
• Experience collaborating across a large organization to achieve shared goals and complete complex IT projects

• Ability to produce accurate and reliable work within deadlines

• Align with OIT’s Attributes for Success:
• Coaching: you appropriately give, accept, and incorporate feedback from others.
• Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
• Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
• Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
• Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.

Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds and prides itself on providing access for low-income and nontraditional students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene. PSU’s Office of Information Technology (OIT) - ranked one of the Best Places to Work in IT for eight years - empowers students, faculty, and staff through technology. Our number one value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount, and we encourage our staff to take advantage of it, whether to pursue a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resources pages to learn more about why we’re a great place to work.