Sales Order Specialist (SAP - Business Accounts)

The Customer Order Coordinator serves as a customer-focused liaison supporting domestic customers while promoting functional excellence and quality standards. This role is responsible for order management, customer inquiries, and cross-functional coordination, while contributing to continuous improvement through best practices, and process auditing., * Provide domestic customer service support based on business and customer needs

• Manage sales orders through the full order fulfillment process including entry, pricing, documentation, invoicing, and follow-up
• Respond to customer inquiries and resolve order issues, disputes, and discrepancies
• Issue credit and debit memos and process samples and rebates as required
• Monitor and track orders using systems to ensure accuracy and on-time delivery
• Work closely with demand and supply planners, manufacturing sites, warehouses, freight forwarders, carriers, finance, and sales teams
• Maintain compliance with quality systems and internal policies
• Support continuous improvement efforts related to quality, best practices, and auditing
• Participate in Sarbanes-Oxley 404 compliance activities related to customer service

• Experience as a Customer Service Representative beyond call center environment
• Working knowledge of SAP R3 or ERP including order entry, deliverables, and invoicing
• Minimum 6 months to 1 year of hands-on SAP experience
• Understanding of Sales to Cash and Requisition to Pay processes preferred
• Intermediate to advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Salesforce and SharePoint experience is a plus
• Organizational skills and manage multiple priorities and provide accurate follow-up, * Prior customer service experience with SAP or equivalent and a Bachelor’s Degree

Estimated Min Rate: $23.45 Estimated Max Rate: $23.45

What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.