IT Support Specialist I

We’re looking for an IT Support Specialist I to provide responsive front-line technical support for employees and serve as the first point of contact for day-to-day IT issues. This role will resolve common hardware, software, account, connectivity, and access requests; perform routine endpoint and systems administration; document solutions; and escalate more complex incidents to the System Engineers. By taking ownership of Tier 1 support and standard operational tasks, this position will help the engineering team focus on escalations, infrastructure projects, architecture, and continuous improvement., * * Serve as the first point of contact for end-user technical support through the IT service desk, phone, email, chat, and in-person requests

• • Triage, prioritize, document, and resolve Tier 1 incidents and service requests while maintaining timely communication with users
• • Troubleshoot common Windows 10/11, Microsoft 365, application, printer, peripheral, and mobile device issues
• • Support basic account administration in Active Directory and Microsoft Entra ID, including password resets, account unlocks, group membership changes, and access requests
• • Assist with employee onboarding, offboarding, workstation setup, equipment deployment, and account provisioning using approved procedures
• • Perform routine endpoint administration in Microsoft Intune, including device enrollment, application deployment support, compliance checks, and basic remediation
• • Provide basic network troubleshooting for wired, wireless, VPN, DNS, DHCP, and guest access issues
• • Support approved security and access tools, including multi-factor authentication, endpoint protection, and Portnox network access workflows
• • Escalate incidents that require elevated access, advanced troubleshooting, vendor engagement, security review, or infrastructure changes to the appropriate System Engineer
• • Follow documented escalation paths and provide complete troubleshooting notes, business impact, error details, and steps already attempted
• • Track IT assets, maintain inventory records, and assist with hardware lifecycle activities, loaner equipment, and replacement coordination
• • Install, configure, patch, and maintain supported workstations, standard applications, and approved peripherals
• • Create and maintain knowledge base articles, user guides, standard operating procedures, and troubleshooting documentation
• • Identify recurring issues and recommend opportunities to improve self-service, documentation, automation, and support processes
• • Deliver professional, customer-focused support while protecting company information and following IT and Security policies

• • Associate degree in Information Technology, a related field, or equivalent practical experience
• • 1-3 years of help desk, desktop support, technical support, or junior systems administration experience
• • Working knowledge of Windows 10/11, Microsoft 365 applications, and common business hardware and peripherals
• • Basic experience with Active Directory, Microsoft Entra ID, Microsoft Intune, or similar identity and endpoint management platforms
• • Foundational understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general network troubleshooting
• • Ability to follow documented procedures, protect sensitive information, and recognize when an issue should be escalated
• • Strong customer service, communication, organization, documentation, and problem-solving skills
• • Ability to manage multiple tickets, set priorities, provide status updates, and follow issues through resolution
• • Ability to work independently on routine tasks and collaborate effectively with System Engineers, Security, Infrastructure, and business teams
• Nice to Have:
• • CompTIA A+, Network+, Security+, Microsoft 365, Azure Fundamentals, or equivalent certification
• • Experience with an IT service management or ticketing platform and knowledge base documentation
• • Experience supporting Microsoft Intune, Microsoft Entra ID, endpoint security tools, or network access control solutions
• • Experience supporting onboarding, offboarding, asset inventory, or device lifecycle processes
• • Basic PowerShell knowledge or interest in developing scripting and automation skills

We offer comprehensive benefits packages including:

• • Medical, dental, vision, life, and AD&D insurance
• • Short & Long-term disability
• • 401(k) Plan with employer match
• • Paid vacation and paid holidays
• • Tuition and professional certification reimbursement
• • Employee Assistance Program
• • Internal employee recognition and rewards
• • Quarterly stipend for team building activities

PAX Technology is redefining the future of payments-and we’re looking for bold thinkers, builders, and innovators to join us.

As a global leader in payment solutions, we power millions of devices across 120+ countries, helping businesses deliver faster, smarter, and more seamless commerce experiences.

We’re not just building hardware-we’re building solutions. With a dynamic ecosystem of partners, cutting-edge technology, and a relentless focus on innovation, we’re transforming what’s possible in payments. If you’re ready to make an impact in a fast-moving, global tech environment, we want to hear from you.