Journey Manager / Crm Automation Specialist

Journey Manager / CRM Automation SpecialistLocation: Barcelona ( hybrid)Department: Customer ExperienceAbout the RoleWe are hiring a Journey Manager / CRM Automation Specialist to support the build, QA, deployment, and optimisation of lifecycle journeys across multiple countries. This is a hands?on execution role focused on accuracy, consistency, and operational excellence within Emarsys.You will help scale our CRM automation capability by building structured journeys, rolling them out across markets, and ensuring high?quality delivery through rigorous QA and testing processes.Key ResponsibilitiesJourney Execution- Build and deploy lifecycle email and onsite journeys in Emarsys.Market Rollout- Clone, adapt, and localise journeys for multiple countries (language, compliance, sender details).Quality Assurance- Conduct thorough QA across triggers, logic, rendering, tracking, and links.Release Management- Follow structured release processes and maintain clear documentation.Testing & Optimisation- Run A/B tests and support continuous optimisation of journeys.Segmentation Application- Apply segmentation, inclusion, exclusion, and suppression rules provided by CRM teams.What MattersSpeed, accuracy, and consistencyin executionStrong attention to detailAbility to work across multiple markets and languagesStructured, reliable deliverywithin defined frameworksSkills, Knowledge & ExperienceEssential2-5 years of experience inCRM, marketing automation, or email marketingHands?on experience with platforms such asEmarsys, Salesforce, HubSpot, etc.Understanding ofemail marketing best practicesand deliverabilityExperience withQA processes, structured testing, and journey deploymentFluent in English (additional European languages are a plus)DesirableBasicHTML/CSSfor troubleshootingExperience working acrossmulti?country, multi?languageenvironmentsUnderstanding ofGDPRand CRM complianceExposure toe?commerceand personalisation toolsIf you are interested in this opportunity, please apply directly through the LinkedIn Apply function.

Strong attention to detail Ability to work across multiple markets and languages Structured, reliable delivery within defined frameworks Skills, Knowledge & Experience Essential 2-5 years of experience in CRM, marketing automation, or email marketing Hands?on experience with platforms such as Emarsys, Salesforce, HubSpot , etc. Understanding of email marketing best practices and deliverability Experience with QA processes , structured testing, and journey deployment Fluent in English (additional European languages are a plus) Desirable Basic HTML/CSS for troubleshooting Experience working across multi?country, multi?language environments Understanding of GDPR and CRM compliance Exposure to e?commerce and personalisation tools If you are interested in this opportunity, please apply directly through the LinkedIn Apply function.