Director of IT

strategic oversight with operational leadership across three core pillars: Enterprise IT, Information Security & Governance, and First-Line User Support. The ideal candidate will align technological initiatives with business goals, safeguard corporate assets, and ensure seamless service delivery., 1. Enterprise IT Strategy & Operations

• Enterprise IT workspace Management: Oversee workspace cloud environments Google Workspace, enterprise network operations, servers, telecommunications, and system architecture to ensure high availability and scalability.

• Systems Integration & Upgrades: Evaluate, implement, and maintain enterprise software (ERP, CRM, productivity suites) and hardware ecosystems.

• Disaster Recovery & Continuity: Develop, test, and maintain robust Business Continuity Plans (BCP) and Disaster Recovery (DR) protocols to minimize operational downtime.

• Vendor & Asset Management: Negotiate and manage contracts with software vendors, hardware suppliers, and Managed Service Providers (MSPs); oversee IT asset lifecycles and software licensing compliance.

1. Cybersecurity, Compliance & Risk Management * Security Strategy & Posture: Formulate and enforce company-wide security policies, threat monitoring, incident response plans, and vulnerability management.

• Identity & Access Management (IAM): Establish zero-trust policies, multi-factor authentication (MFA), and role-based access controls across all systems.

• Regulatory Compliance: Ensure alignment with key industry standards and privacy frameworks.

1. Security Training: Conduct company-wide security awareness training, phishing simulations, and routine audits.

2. First-Line Support & Service Desk Management * Helpdesk Leadership: Manage Tier 1/2 service desk personnel to ensure rapid incident response, problem resolution, and clear escalation paths.

• Service Level Agreements (SLAs): Establish, monitor, and optimize IT service metrics (SLA adherence, resolution times, customer satisfaction/CSAT).

• Onboarding & Lifecycle: Standardize device provisioning, access management, and offboarding workflows for employees.

• Knowledge Management: Build and maintain internal documentation, standard operating procedures (SOPs), and end-user self-service tools.

1. Team Leadership & Stakeholder Management * People Development: Lead, mentor, and hire a multidisciplinary team of network engineers, systems administrators, helpdesk technicians, and security specialists.

• Cross-Functional Collaboration: Partner with executive leadership and department heads to address technology needs and remove technical bottlenecks.

• Experience: 8+ years in progressive IT roles, with at least 3-5 years in a managerial or directorship position.

• Technical Proficiency: Hands-on experience with cloud platforms, identity providers (Okta, Entra ID/Active Directory), MDM solutions (Intune, Jamf), network architecture, and modern SIEM tools.

• Certifications (Preferred): CISSP, CISM, ITIL v4, PMP, or cloud- specific certifications (AWS/Azure Certified Solutions Architect).

• Leadership: Strong project management, vendor negotiation, and communication skills to bridge technical concepts with non-technical business leaders.