IT Manager, Systems & Operations

RSAC is seeking an experienced Senior IT Manager, Systems & Operations to lead day-to-day Corporate IT operations while serving as a hands-on technical administrator for the company’s core workplace technologies.

This role combines IT operations leadership, Microsoft 365 and identity administration, endpoint management, SaaS administration, vendor/MSP management, and technical project delivery.

The position will manage RSAC’s MSP and other technology service providers while maintaining direct technical ownership of systems requiring deeper internal knowledge or administrative control. The role will serve as the escalation point for complex issues that extend beyond Tier 1/Tier 2 support and will partner closely with IT Security on identity, endpoint, access-management, and security initiatives.

A successful candidate will have demonstrated a balance of strong technical skills, good organization, project management and an ability to self-direct. Internal customer service and interfacing with RSAC stakeholders in a professional manner is a key requirement for this role.

What You’ll Do

IT Operations & Service Management

• Serve as a primary administrator and technical owner for RSAC’s Microsoft environment, including: Microsoft 365, Intune, and conditional access policies.

• Own the day-to-day operational health and reliability of Corporate IT services.

• Manage RSAC’s Managed Service Provider and other IT service providers.

• Establish service expectations, SLAs, escalation paths, operating procedures and measurable support standards.

• Act as RSAC’s Tier 3 escalation point for complex support incidents that cannot be adequately resolved by the MSP.

• Review ticket trends, recurring issues and systemic failures and drive corrective actions.

• Maintain IT operating procedures, runbooks and knowledge-base documentation.

• Coordinate employee onboarding, offboarding, device replacement and access-management processes with HR and the MSP.

• Continuously identify opportunities to shift repeatable work to the MSP while retaining appropriate internal ownership and governance.

• Assist with email, domain, and DNS management.

• Assist with managing vendors, licensing, and procurement processes.

• Lead or substantially contribute to Corporate IT projects in alignment with the long-term IT and security strategy roadmap.

• Collaborates cross functionality with IT Security and stakeholders and contributes to the execution of the IT security strategy.

Endpoint & Device Management

• Administer Microsoft Intune for Windows and macOS endpoints.

• Maintain Windows Autopilot and Apple Business Manager integrations.

• Manage compliance policies, device configuration profiles, application deployment and endpoint security configurations.

• Support BitLocker and FileVault recovery processes.

• Manage Windows and macOS provisioning standards.

• Administer Windows 365 Cloud PCs for appropriate contractor or remote-access use cases.

• Own the laptop procurement process end-to-end

• Manage hardware lifecycle processes with RSAC’s MSP and hardware/logistics providers.

• Troubleshoot complex endpoint-management problems that exceed the MSP’s capabilities.

SaaS & Enterprise Application Administration

• Act as a technical administrator and integration partner for major corporate SaaS applications. Responsibilities include: account management, SSO integration, and SCIM provisioning.

IT Security Partnership

• The Senior IT Manager will focus on technical implementation and operational administration, including: CAPS, identity/access management, device compliance, SaaS security configuration, incident response support, Defender/Purview, phishing remediation, and system audit support.

Leadership & Business Skills

• The right candidate needs to be able to:

• Translate technical problems into operational and business impact.

• Communicate clearly with executives and nontechnical teams.

• Push work toward standard processes rather than one-off solutions.

• Establish clear boundaries between IT ownership and business-system ownership.

• Prioritize effectively in a small IT organization with frequent ad hoc requests.

• Document decisions and systems well enough that knowledge does not reside with one individual.

• Work comfortably with both internal technical teams and external providers.

• Be self-directed and manage some level of ambiguity.

• Collaborative mindset that looks for opportunities and will be proactive in establishing strategies.

• 5+ years of progressive corporate IT / systems administration experience.

• 2+ years supervising IT operations, an MSP, technical vendors, or equivalent service-delivery relationships.

• Advanced Microsoft 365 and Entra ID administration experience.

• Strong Microsoft Intune experience across Windows and macOS.

• Practical experience with: Conditional Access, MFA, Enterprise Applications, SAML/OIDC, SCIM, RBAC, B2B/guest identities

• Windows 10/11 administration and troubleshooting.

• macOS administration and Apple Business Manager experience.

• Exchange Online, SharePoint, OneDrive and Teams administration.

• Working knowledge of DNS, SPF, DKIM and DMARC.

• SaaS application administration and lifecycle management.

• Experience working with an MSP-managed support model.

RSAC believes in investing in our people. We offer:

• Salary range: $130,000 - $150,000

• Employer-subsidised medical, dental, and vision insurance

• 401K retirement employer match

• Home office equipment stipend and monthly technology stipend

• Thirteen paid holidays per calendar year

• Flexible personal time off

• Annual employee bonus dependent on company and personal performance

• Annual company-wide offsite

Our Culture

We believe that our differences make us stronger, and we are committed to fostering a culture of respect, empathy, and understanding.

• We are a fully remote team operating across the United States, giving our employees the flexibility to work from wherever they choose., Invitation for Job Applicants to Self-Identify as a U.S. Veteran
• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

RSAC is the premier series of global events and year-round learning for the cybersecurity community. RSAC is where the security industry converges to discuss current and future concerns and gain access to experts, unbiased content, and ideas that help individuals and companies advance their cybersecurity posture and build stronger, smarter teams.

Both in-person and online, RSAC brings the cybersecurity industry together and empowers the collective “we” to stand against cyberthreats around the world. RSAC is the ultimate marketplace for the latest technologies and hands-on educational opportunities, helping industry professionals discover how to make their organisations more secure while showcasing the most enterprising, influential, and thought-provoking thinkers and leaders in cybersecurity today., * Our team is passionate and results-oriented, striving to achieve excellence in everything we do.

• We strongly believe in creating an inclusive environment that values diversity and encourages our team members to share their unique perspectives.

• We recognise that by collaborating and working together, we can achieve our goals faster and more effectively.

Why RSAC?

The RSAC team takes great pride in helping shape the future of cybersecurity and being part of an expansive global community. We’re always looking for imaginative and visionary individuals who share our passion for providing cutting-edge programs that equip cybersecurity practitioners worldwide with the intel and knowledge they need to thrive and safeguard organisations against cyberthreats.

Our Values

• Adaptability: In our ever-changing world, we innovate through determination, creativity, and resourcefulness.

• Community: We bring people together and build trust by embracing the unique thoughts and perspectives of others with kindness and respect.

• Excellence: Because we are where the world talks security, we have the highest expectations of ourselves and our partners.