Programme Support Technician

The Programme Support Technician will be responsible for the essential back office administration tasks associated with running an outfall project, including dealing with customer communications, booking customer appointments and sending the appropriate PSWO letters to timescale.

Within Thames Water this is a key department as the Environmental Protection Team are responsible for delivery of the Surface Water Outfall Programme and investigation of polluted surface water outfalls.

In this varied role, in addition to duties for the Environmental Protection Team, this role will also support the wider Environmental Performance department, with customer communications and appointment booking along with other administration tasks.

What will you be doing as a Programme Support Technician?

• Supporting the Outfall Investigation field Technicians in pollution tracing and customer communications.
• Answering customer queries directly.
• Booking property survey appointments.
• Printing and sending misconnection letters to the correct timescale.
• Calling customers on the phone to request updates on rectification works.
• Printing mapping used by the field technicians.
• Managing the EPT Inbox.
• Ordering equipment for the Technicians.

• Excellent customer service and organisation skills.
• Competent at using the appropriate IT systems, GIS and 365 software.
• Some knowledge of drainage and sewerage systems would be desirable.

• Offering a salary up to £32,000 per annum depending on skills and experience.
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.