Infrastructure Support Engineer

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

What You’ll Be Doing

You’ll be out on client sites working hands-on with infrastructure across a range of businesses, from professional services firms to manufacturers. Some days it’s setting up new starters and resolving desktop issues. Other days it’s working through infrastructure problems with support from the wider team.

You’ll gain exposure to a wide range of environments and challenges you wouldn’t typically see in a single in-house IT role. This is a great starting point for someone looking to build a long-term career in infrastructure.

We work with our clients to improve their IT environments by identifying risks, tightening security, and making systems work better. You’ll be part of the team making that happen, supported by experienced engineers.

This is a hands-on, client-facing role based from our London office, with regular time spent working directly on client sites.

Your Day-to-Day

• Providing 1st and 2nd line technical support to client end users, diagnosing and resolving issues across hardware, software, and cloud services
• Getting to know our clients’ environments, including their infrastructure, key applications, and how IT supports their business
• Carrying out day-to-day systems administration including Active Directory, Microsoft 365, and basic Windows Server tasks
• Supporting infrastructure projects such as deployments, upgrades, and migrations
• Applying patches, following best practice, and identifying potential security risks
• Documenting work clearly so the wider team can support client environments effectively
• Continuing to develop technical skills through vendor training and hands-on experience

Do you have experience in Windows?, If some (or most) of the following sound like you, we’d love to hear from you:

• Around 1-2 years’ experience in IT support, whether on a helpdesk or in a junior systems role
• Experience supporting end users in a professional environment
• A working knowledge of Active Directory, Microsoft 365, and Windows desktop/server operating systems
• Basic understanding of networking concepts such as DNS, DHCP, and TCP/IP
• Comfortable troubleshooting hardware and software issues including PCs, laptops, printers, and peripherals
• Experience working with a ticketing system in an ITIL-aligned environment
• Clear and professional communication skills and confidence speaking with clients
• Curious about technology and keen to continue developing your skills
• Comfortable working in client environments and building relationships
• Someone who takes ownership of problems and follows them through to resolution
• Interested in building a long-term career in infrastructure

Nice to have

• Exposure to infrastructure technologies such as VMware, AWS, Cisco, or similar platforms
• Experience supporting Windows Server environments
• Experience contributing to technical projects such as deployments, upgrades, or migrations

Pulled from the full job description

• Sick pay
• Unlimited paid holidays
• Employee assistance programme
• Private medical insurance
• Cycle to work scheme
• Season ticket loan
• Car scheme, As well as offering a competitive salary, we have an attractive benefits package including:
• A healthy work life balance with flexible and agile working being the norm
• Unlimited holiday allowance
• EV car scheme (salary sacrifice)
• Room to grow with supported development opportunities and sponsored training
• Enhanced family policies
• If you ever need it, company sick pay and life assurance
• Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
• Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.

Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to ‘bring their whole selves’ to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.