Desktop Support Specialist Manufacturing Plant IT

Help to setup and monitor data closet equipment including servers and UPS

• Monitor and report on general site health status including data closet equipment, servers, network, and clients
• Assist with the running of cables and provide guidance to local team on cable runs and termination
• Escort vendors within the site so they can do maintenance tasks on data closet systems
• Assist the site lead with server operations as needed
• Set up new servers and clients according to documented processes
• Perform standard maintenance tasks on clients and servers including patches, agent install, and incident troubleshooting
• Maintain and document all network IDF changes and port mappings

• Collaborate with the plant staff to foster open communication and ensure all devices on site are used in accordance with IT best practices

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Must Have Skills/Attributes: Desktop Support, Networking, Printers

Experience Desired: Desktop support and imaging (3-5 yrs); Network knowledge (3-5 yrs); Printer support (3-5 yrs); Customer Service (3-5 yrs)

Required Minimum Education: High School Diploma or equivalent

C2C is not available, High School diploma or equivalent, 3-5 years of experience

• Desktop support/imaging
• Network knowledge
• Printer support
• Customer service
• Proficiency with common IT software such as MS Office, Telnet/Putty clients, remote desktop, and Teams/SharePoint
• Imaging software for computer backup and recovery

Preferred Skills:

• Windows XP through 11, and server 2008 through 2019
• Familiarity with antivirus systems, Active directory, and basic windows security settings
• Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.