IT Support Analyst

This is a focused, lower-skill IT support role supporting the San Diego office. The primary responsibility will be managing the shipment and receipt of IT equipment, with additional walk-up and general ticket support as needed.

HM’s Guidance:

• Need hands-on Windows and Mac experience, customer-facing support skills, and are comfortable with equipment handling/shipping and repetitive operational

Important Role Expectations:

• This is not a phone-queue position.
• No on-call responsibilities are expected.
• The role is 100% onsite in San Diego, with an expectation of approximately 4-5 days per week in the office.
• The position is primarily operational and equipment-focused rather than a traditional high-volume help desk role., * Ship IT equipment received from locations across the country to support the organization’s companies.
• Receive and process IT equipment returned by separated employees.
• Provide walk-up and general ticket assistance to employees as needed.
• Support day-to-day onsite IT operations in the San Diego office.
• Perform repetitive shipping and equipment-related tasks accurately and consistently.
• Contribute to other IT activities as needed.

• Strong Windows and MacBook experience is the primary technical focus.
• Customer support experience is important.
• Comfortable handling and shipping IT equipment.
• Willingness to perform repetitive operational tasks as part of the role.
• Positive attitude and willingness to learn.
• Strong communication and customer-service approach.

Preferred Qualifications

• Active Directory experience - helpful, but not a major requirement.
• Office 365 exposure.
• Okta or multi-factor authentication experience.