IT Helpdesk Analyst

Synergize Consulting are hiring for an IT Helpdesk Analyst to work at a leading technology client on a permanent basis. The successful candidate will be responsible for providing effective and friendly IT support to users, resolving issues wherever possible and escalating more complex problems when required. Responsibilities include:

• Providing 1st and 2nd Line IT support via telephone, email and ticketing systems
• Diagnosing and resolving hardware, software and Windows-related issues
• Setting up and configuring PCs, laptops and user accounts
• Supporting Microsoft 365 and common business applications.
• Troubleshooting network, connectivity, printing and peripheral issues.
• Managing and updating support tickets, ensuring issues are documented clearly
• Escalating more complex technical issues appropriately.
• Supporting new starters and leavers with IT access and equipment.
• Working as part of the wider IT team to maintain a high standard of service.
• Helping to identify recurring issues and opportunities to improve the support service.

• We’re looking for someone who is technically capable, approachable and keen to help, and is confident troubleshooting common IT problems and have the ability to learn quickly.
• Previous experience working on a technical helpdesk or service desk.
• Good working knowledge of Microsoft Windows environments.
• Experience troubleshooting hardware, software and user issues.
• Familiarity with Microsoft 365 and common desktop applications.
• Good communication and customer service skills.
• A methodical approach to troubleshooting and problem solving.
• The ability to prioritise and manage multiple support requests.
• A willingness to learn and develop your technical skills.

IT Helpdesk Analyst - East Grinstead, West Sussex - Permanent role - £competitive