IT Support Specialist CL

This position in the U.S. District Court, Middle District of Florida, is for providing information technology support to users, computer systems, networks, and software applications. The role includes supporting both locally developed and nationally supported systems, ensuring reliable IT operations across the court unit while providing exceptional user support. Key Responsibilities

• Provide help desk and technical support for IT equipment, systems, and users.
• Monitor and maintain day-to-day IT operations, ensuring system reliability.
• Install, configure, and troubleshoot hardware and software.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive and OneNote
• Support mobile devices (phones, tablets, laptops) and Apple operating systems (iOS/macOS).
• Maintain and support courtroom audio-visual equipment and evidence presentation systems.
• Collaborate with IT staff across divisions to standardize systems and practices.
• Maintain documentation for user guides, systems, and applications.
• Manage IT inventory lifecycle, including logistics, receiving, tracking, data entry, and deployment.
• Assist in IT project implementation, integration, and system improvements.
• Build awareness of judiciary security standards and policies, and comply with standards of system security, data integrity, and confidentiality.
• Translating business needs into technical solutions
• Other duties as assigned, Work is performed in an office setting and requires professional attire. This is not a remote position. The role will require lifting and moving technical equipment and occasional travel. System reliability is critical, and failures significantly impact court operations. This role will support mission-critical systems while providing exceptional user support. To apply:
• submit an application through the posting on https://www.governmentjobs.com/careers/flmd
• attach your cover letter and resume as PDF documents named “last name, first name” (e.g. Smith, John)

• Knowledge of IT systems, hardware, software, and data communications.
• Understanding of LAN/WAN networking and cybersecurity principles. Experience preferred
• Ability to analyze and resolve complex technical problems.
• Strong interpersonal communication and customer service skills, both in writing and in person.
• Applicant should be able to work well within a team or individually, prioritize tasks, and make technical conclusions through methodical evaluation.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Learn court policies, procedures, and abide by confidentiality requirements.
• Strong organizational skills and interpersonal skills with attention to detail and follow-through on responsibilities. Possess the ability to handle multiple assignments with frequent interruptions.
• Explicit troubleshooting methodology expectation for technical problem solving and research
• Microsoft Office 365 certification preferred. CompTIA A+ and Net+ certifications preferred.
• Excellent customer service skills, the ability to serve with a wide variety of users tactfully, and the desire to work in a fast-paced environment.
• Ability to maintain confidentiality and use sound judgment. Professional attire, demeanor, and strong work ethic.

Minimum Qualification Requirements

• Minimum of four (4) years of progressively responsible IT experience.
• Experience with IT systems, data processing, and communications.
• Experience supporting hardware/software in a user-based environment.
• Certifications such as Microsoft 365, CompTIA A+, or Network+ are preferred., Do you have a minimum of four (4) years of relevant work experience at progressively responsible levels in Office Automation Systems, Data Processing, and Data Communications?

Due to the number of resumes received, only applicants selected for interviews will be contacted. Salary: CL 27: $59,732 - $97,098 $59,732 - $74,678 New federal employees* $59,732 - $97,098 Current or former federal employees* *Starting salary adjustments prioritize prior federal service, with some recognition of relevant work experience and prior salary history. Applicants with prior federal court experience may be eligible for a start THE UNITED STATES GOVERNMENT IS AN EQUAL OPPORTUNITY EMPLOYER Applicants must be U.S. citizens or eligible to work in the United States. Employees must use Electronic Fund Transfer (EFT) for payroll deposit. The selected candidate will be subject to a ten-year high-sensitive background investigation with periodic updates every five years thereafter. Employees of the United States Courts serve under excepted appointments and are considered “at-will” employees. Federal employees are eligible for a comprehensive federal benefits package. This includes participation in the Federal Employees Retirement System (for career employees), health insurance options, dental and vision coverage, life insurance, long-term disability insurance, long-term care insurance, flexible spending accounts, and up to 5% matching contributions to the Thrift Savings Plan (the federal 401(k) equivalent). Federal employees also receive generous paid time off, including paid vacation and sick leave, 11 federal holidays per year, and paid parental leave after meeting eligibility requirements. Employees may also be eligible for the Public Student Loan Forgiveness (PSLF) program for qualifying federal student loans. For an overview of Federal Judiciary benefits, refer to the United States Courts website. The United States District Court for the Middle District of Florida serves a 35-county area in mid-Florida with a population of more than ten million residents. The Clerk’s Office, headquartered in Orlando, operates full-time divisional offices in Tampa, Jacksonville, Ocala, and Ft. Myers. The Clerk’s Office provides essential clerical and administrative support to all components of the federal judicial administrative process.