IT QA Analyst

We are seeking an experienced Software Quality Assurance (QA) Analyst. This role is responsible for designing, executing, and documenting complex test plans to ensure the delivery of high-quality software applications based on their functionality, accessibility, useability, and performance. In this position, supervision is received. The successful candidate will report to the Quality Assurance IT Manager.

Examples of Duties:

• Gain a full understanding of the capabilities of the Paid Leave platform
• Design and maintain a robust library of test cases for all platform functionality
• Test across a variety of platforms, browsers and devices to align with stakeholder expectations, technical requirements and user stories
• Regularly execute a variety of functional and non-functional tests, including smoke, regression, performance/load, accessibility and API/integration testing
• Utilize assistive technology, such as NVDA, Axe or JAWS, to perform accessibility testing.
• Leverage automated testing tools to enhance test coverage and efficiency
• Identify, document and track bugs found using Jira. This will require root cause analysis and suggesting solutions, as well as validating fixes
• Assist in defining acceptance criteria for work items within the team
• Collaborate with product owners, developers and business stakeholders to understand requirements being tested and proactively provide suggestions that would improve the system and user experience
• Support users and/or stakeholders participating in User Acceptance Testing
• Provide live or recorded demonstrations as needed for various users, stakeholders or partners
• Assist in training new team members
• Participating in Agile ceremonies, providing feedback from a QA perspective and advocating for both system quality and user experience throughout the development lifecycle
• Regularly identify opportunities to improve testing efficiency through test automation by collaborating with the Quality Assurance IT Manager, Software Quality Assurance Automation Engineer and DevOps Engineer
• Proactively support all efforts to make the user’s experience consistent, accessible and intuitive
• Utilize interpersonal communication skills, with a demonstrated ability to collaborate, build trust and offer constructive feedback in a collegial work environment
• Engage in a remote work environment, including regular participation in on-camera video calls during team meetings or partner interactions

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
• 6+ years’ experience within information technology (IT) operations, programming or systems/software development
• 3+ years’ experience with QA testing
• Experience with testing, including smoke testing, accessibility testing, regression testing and performance testing
• Experience in developing product knowledge and translating business and technical requirements into testing needs
• Experience with the technical capabilities of cloud-based platforms, such as Salesforce and MuleSoft
• Experience with automated testing tools
• Experience with Agile methodology, including tools such as Jira, Confluence, DevOps and Xray Test Management

Other Key Skills:

• Interpersonal skills, with a demonstrated ability to work cooperatively with teams to deliver excellent results and maintain a collegial work environment.
• Keen attention to detail.
• Strong analytical skills.
• Verbal and written communication skills.
• Demonstrated ability to share authority and responsibility in high stakes, complex and fast-moving work environment.
• Project and time management skills, including a high level of organization, attention to detail, and follow-through, while balancing and prioritizing multiple activities and responsibilities.
• Relationship-building skills and ability to inspire collaboration, including success in working in teams, projects, and people towards action through persuasion.
• Ability to be professionally engaged, present, and on-camera using virtual face-to-face technologies (MS Teams, Zoom, WebEx, chat, etc.)
• Demonstrated experience engaging in creative problem solving and taking initiative, while utilizing a solutions-oriented approach and exhibiting flexibility and good judgement in a complex organizational ecosystem., * AGILE - Agile Development Methodology (Required 4 Years)
• Communication skills both verbal and written (Required 4 Years)
• Software Troubleshooting (Required 4 Years)
• Team work (Required 4 Years)
• Microsoft Office (Required 4 Years)