Technical Solutions Engineer

We’re hiring a Forward Deployed Engineer (FDE) within Customer Experience. You’ll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live. This is not just an integration role. Think “customer engineering”: you’ll solve a broad set of technical challenges that may block implementation and adoption, spanning APIs and product knowledge.

What You’ll Be Doing As a Forward Deployed Engineer at Factorial, you will: Own the end-to-end technical workstream for enterprise accounts

• Lead technical discovery, workshops, and solution design sessions with both technical and business stakeholders.
• Translate requirements into an executable delivery plan: scope, risks, dependencies, milestones, and acceptance criteria.
• Guide technical onboarding end-to-end: advanced configuration, data onboarding, integrations where applicable, testing, validation, and go-live.

• Act as the escalation owner for complex technical blockers, driving resolution end-to-end. Solve complex technical problems hands-on

• Investigate and diagnose difficult issues
• Analyze product behavior in real customer scenarios
• Use logs, data, and operational signals to narrow down problems and reduce time-to-resolution.
• Build lightweight tools when needed (scripts, validators, queries, utilities) for migrations, reconciliation, data cleanup, or verification.

• Have 3-5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.
• Have an engineering mindset and can go deep when needed (debugging, data investigation, scripting) while also leading customer conversations with confidence.

• Have proven delivery management skills: o You’ve worked with sprints or similar execution cadences. o You’re comfortable using Jira (or equivalent) for planning and tracking. o You can manage dependencies, risks, and stakeholder communication effectively.

• Bring strong troubleshooting fundamentals: root-cause analysis, mitigation design, and incident communication.

• Have hands-on knowledge in at least two of the areas below (and are excited to learn the rest): o APIs and integrations o Data management and migration. o Identity and access

• Are comfortable operating with enterprise customers: o Confident in meetings with senior customer stakeholders, including occasional in-person sessions. o Skilled at managing scope, risks, and expectations in high-stakes contexts. o Able to document and explain trade-offs clearly.

• Thrive with autonomy and ownership: you prioritize well, keep momentum, and coordinate across multiple teams.
• Speak fluent English and Spanish

Bonus Points if You

• Have experience with enterprise security processes (security questionnaires, reviews, change windows).
• Are familiar with cloud concepts (Azure or equivalent) and observability tooling (logs, metrics).
• Have worked in HR tech, payroll, time tracking, identity, or other complex B2B domains.
• Have experience in fast-paced environments where ambiguity and change are constant.

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you’re excited to shape the future of business management technology, we’d love to meet you. Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We’re dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.
• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. Wanna learn more about us? Check our website! Perks of being part of our team We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts
• Free caffeine and theine
• Pet Friendly Inscribirse en esta oferta

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Profesiones

• Técnico
• Recepciónista
• Administrador
• Ventas
• Enfermero