Data Quality Administrator

Make a Difference Every Day: Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others. About the Role: As a Data Quality Administrator, you will play a vital role in maintaining the integrity of data and providing expert support within the Victims First Hub. You will be responsible for triaging referrals, managing and analysing case management system data, ensuring compliance with required standards and producing performance reports. This role also involves acting as a key point of contact, offering advice and support to users while promoting best practices. Additionally, you will provide administrative assistance to the Victims First Hub, ensuring smooth operations and enabling the delivery of essential support services to victims and witnesses of crime. Key Responsibilities - Triage the quality of referrals into the Victims First Hub, ensuring they meet the required standards. Maintain, upload and monitor the Case Management System data to review, link and analyse information held on the system to ensure compliance. - Liaise with Users at all levels, be the point of contact to provide expert advice and support, promoting best practice in the use of the system, - Investigate data to identify trends, insights and areas of concern/patterns, escalating identified issues ensuring resolution and creating performance reports for management and oversight - Provide administrative support to the Victims First Team when required including; mailbox management, answering incoming calls to the helpline, managing and responding to voicemail messages promptly, and ensuring all communications are handled efficiently. Support to the Hub manager when organising team meetings and maintain office resources.

The ideal candidate will have: - A high level of computer literacy - advanced level knowledge of Microsoft Word and Excel, with a working knowledge of other Microsoft software (such as Power BI) to present and interpret data. Experience of using Case Management systems. - Excellent administration and organisational skills and the ability to prioritise work. - Strong problem solving experience with the ability to identify and resolve issues efficiently. - The ability to work in a high-pressure/fast-paced, secure and confidential environment, recognising sensitive information, maintaining discretion and confidentiality at all times. - A proven ability to build effective working relationships (e.g. cross department/service programmes or projects, collaborative ventures) with strong communication and relationship building skills, with the personal credibility to impact at all levels., The knowledge or skills required in the role are as follows (essential or desirable): 1. Essential: High level of computer literacy - advanced level knowledge of Microsoft Word and Excel, with a working knowledge of other Microsoft software (such as Power BI) to present and interpret data. Experience of using Case Management systems. 2. Essential: Excellent administration and organisational skills and the ability to prioritise work. 3. Essential: Good standard of education with GCSEs (Grade 9-1/A-C) or Key Skills level 2 or equivalent in English and Maths and / or recent experience of working in a demanding office environment. 4. Essential: Strong problem solving experience with the ability to identify and resolve issues efficiently. 5. Essential: Proven ability to build effective working relationships (e.g. cross department/service programmes or projects, collaborative ventures) with strong communication and relationship building skills, with the personal credibility to impact at all levels. 6. Essential: Ability to work in a high-pressure/fast-paced, secure and confidential environment, recognising sensitive information, maintaining discretion and confidentiality at all times. 7. Essential: Knowledge of or willingness to learn police systems and current policing legislation, policies and procedures (e.g. Case Management System, MoPI, Data Protection Act, Human Rights Act, Quality Assurance Framework, Government Protected Marking Scheme), Victims Code of Practise, Ending Violence Against Women & Girls, Victims Bill. 8. Desirable: Able to demonstrate commitment to continuous professional development. 9. Desirable: Working towards NVQ Level 3 Customer Service or equivalent and/or significant experience in working in public facing roles.