Application Analyst Associate | Scheduling, Eligibility & Registration (SER)

• Support Epic patient access applications, including Scheduling, Eligibility, Registration, and related workflows.

• Troubleshoots and resolves basic application issues and provides end user support.
• Collaborate with IT, and clinical teams to ensure optimal system performance and workflow efficiency.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Monitor performance and assist with auditing processes to ensure data integrity
• Participate in projects related to system enhancements, integrations, and new implementations

• Education: Bachelor’s degree or a related field or equivalent years of experience and education
• Experience: Experience supporting healthcare applications, patient access workflows, or Epic applications preferred.
• Experience with Epic applications such as Cadence, Prelude, Grand Central (ADT), Referrals, or Real-Time Eligibility (RTE) is preferred.
• Familiarity with identity and access management platforms, including Okta, is a plus.
• Epic certification or willingness to obtain certification as required.
• Strong analytical and problem solving experience
• Ability to analyze issues, identify solutions, and communicate technical concepts clearly

• Fulltime, 80 hours biweekly (1.0 FTE)
• Monday-Friday core business hours
• Remote work options for residents in WI, MN, or IA only, with occasional need to work onsite for support initiatives in either La Crosse, WI or Green Bay, WI.
• Immigration sponsorship (e.g., H-1B) is not available for this position.
• Starting salary of $65,000/ year and up based on your relevant work experience, * A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.