IT Business Management Associate Director

The Associate Director, IT Business Management will lead the development and execution of strategic messaging that supports the CIO and broader IT leadership. This role is pivotal in shaping internal narratives, aligning communications with IT strategic pillars, and ensuring consistent, impactful messaging across multiple channels and audiences. This role will also be responsible for driving operational excellence through leadership forums, cross-functional alignment, and IT Town Hall initiatives. The ideal candidate will serve as a strategic partner to senior leaders, ensuring communications and business operations are seamlessly integrated to advance IT’s strategic objectives..

Your Primary Responsibilities:

• Review, draft, and refine IT Executive-level communications, including board updates, strategic updates and talking points.
• Translate complex IT initiatives into clear, engaging narratives for diverse audiences.
• Ensure all messaging aligns with IT strategic pillars and corporate objectives.
• Manage and facilitate recurring IT Town Halls.
• Drive cross-functional alignment by coordinating with IT BMO, Business Managers, Corporate Communications, and other business units.
• Develop and implement processes to ensure effective collaboration and information flow across IT and business functions.
• Facilitate feedback loops to enhance communication effectiveness and operational processes.
• Support change management efforts with proactive, transparent messaging and stakeholder engagement.
• Support unITed and IT Talent Program initiatives by coordinating logistics, preparing materials, tracking follow-ups, and helping execute engagement, upskilling, networking, and recognition activities as needed.

• Minimum of 8 years of related experience
• Bachelor’s degree preferred or equivalent experience

Talents Needed for Success:

• Demonstrated ability to drive cross-functional engagement and manage complex projects.
• Proven experience writing for executive audiences and distilling technical content into accessible language.
• Strong stakeholder engagement, project management, and operational leadership skills.
• Proficiency with communication platforms (e.g., SharePoint, Outlook, Teams, intranet tools).
• Strategic thinker with a passion for storytelling and operational excellence.
• Comfortable working in a fast-paced environment.
• High attention to detail and commitment to quality.
• Collaborative, proactive, and adaptable leader.
• Impeccable organizational and time management skills.
• Ability to manage ambiguity and prioritize competing demands effectively.
• Strategic thinking and planning
• Risk management and compliance
• Project management and execution
• Budget management and financial acumen
• Process improvement and best practices

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance., With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.