IT Service Desk Analyst III

Singer Equipment Company, Inc

Birmingham, AL, United States

9 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Job source

www.indeed.com

Tech stack

Zebra (Programming Language) Microsoft Word Microsoft Excel Active Directory Microsoft Outlook Cyber Security Issue Tracking Systems Information Technology Operations Virtual Private Networks (VPN) Microsoft Office Windows Servers Citrix Systems

+14 more

Microsoft PowerPoint Azure Active Directory Wireless Access Point Cisco Anyconnect Wi-Fi Technology Network Switches Network Routers Tablet Computers Firewalls (Computer Science) Computer Equipment Information Technology Laptops Epic Prelude User Administration

Requirements

TASK/SKILLS PROFICIENCY LEVEL RANGE CUSTOMER SERVICE - MINDSET 1 TO 3 - Advanced: Low, Mid, High COMMUNICATION - ABILITY TO COMMUNICATE WELL AND PROFESSIONALLY 1 TO 3 - Advanced: Low, Mid, High GOOD WORK ATTITUDE / ETHICS 1 TO 3 - Advanced: Low, Mid, High WORKS WELL WITH OTHERS 1 TO 3 - Advanced: Low, Mid, High COMPUTER HARDWARE - LAPTOPS / DESKTOP BREAK-FIX 1 TO 3 - Advanced: Low, Mid, High MOBILE DEVICES (CELL PHONE, TABLETS) 1 TO 3 - Advanced: Low, Mid, High WORKGROUP OFFICE PRINTER 1 TO 3 - Advanced: Low, Mid, High ZEBRA PRINTERS 1 TO 3 - Advanced: Low, Mid, High SCAN DEVICE (HANDHELD) 1 TO 3 - Advanced: Low, Mid, High OFFICE 365 PRODUCTS (WORD, EXCEL, POWERPOINT) 1 TO 3 - Advanced: Low, Mid, High OUTLOOK - MAILBOX 1 TO 3 - Advanced: Low, Mid, High EXCHANGE - OUTLOOK ACCOUNT 1 TO 3 - Advanced: Low, Mid, High TICKET SYSTEM 1 TO 3 - Advanced: Low, Mid, High ASSET MANAGEMENT 1 TO 3 - Advanced: Low, Mid, High AZURE ACTIVE DIRECTORY 1 TO 3 - Advanced: Low, Mid, High ON-PREM ACTIVE DIRECTORY 1 TO 3 - Advanced: Low, Mid, High ONBOARDING PROCESS 1 TO 3 - Advanced: Low, Mid, High OFFBOARDING PROCESS 1 TO 3 - Advanced: Low, Mid, High MULTIFACTOR SECURITY PRODUCT (DUO SECURITY) 1 TO 3 - Advanced: Low, Mid, High VPN - CISCO ANYCONNECT 1 TO 3 - Advanced: Low, Mid, High CITRIX - WORKSPACE 1 TO 3 - Advanced: Low, Mid, High ONEDRIVE 1 TO 3 - Advanced: Low, Mid, High TEAMS 1 TO 3 - Advanced: Low, Mid, High REMOTE TOOLS 1 TO 3 - Advanced: Low, Mid, High ERP SYSTEMS (PRELUDE, SAGE, TRX, QUICKBOOK) 1 TO 3 - Advanced: Low, Mid, High WINDOWS SERVER 1 TO 3 - Advanced: Low, Mid, High NETWORK FIREWALL 1 TO 3 - Advanced: Low, Mid, High NETWORK ROUTER 1 TO 3 - Advanced: Low, Mid, High NETWORK SWITCH 1 TO 3 - Advanced: Low, Mid, High NETWORK PATCH PANEL / NETWORK PORT WALL JACK 1 TO 3 - Advanced: Low, Mid, High ACCESS POINT (WIFI) DEVICE 1 TO 3 - Advanced: Low, Mid, High FIELD TECHNICIAN - SITE TO SITE SUPPORT (TRAVEL) 1 TO 3 - Advanced: Low, Mid, High USER ACCOUNT MANAGEMENT CLEARANCE 1 TO 3 - Advanced: Low, Mid, High (2) TWO- IT SUPPORT PROCESS ASSIGNED (ONBOARDING, OFFBOARDING, ERP SYSTEMS) 1 TO 3 - Advanced: Low, Mid, High KNOWLEDGE BASE ARTICLES 1 TO 3 - Advanced: Low, Mid, High PROCESS AND PROCEDURE DOCUMENTATION 1 TO 3 - Advanced: Low, Mid, High, * High school diploma or GED

Microsoft Office 365 experience
Tech savvy with working knowledge of Microsoft Office products
Good understanding of computer systems, mobile devices, and other tech products
Proficiency in English
Excellent communication and interpersonal skills
Customer-oriented and cool-tempered
May be required to work 1st and or 2nd work schedule
Moderate physical activity that requires handling and or lifting objects up to 25 pounds
Some traveling is required to the different locations
Knowledge of PCI standard compliance requirements is a plus, not a must