Helpdesk Administrator

KELLI LLC

Coppell, TX, United States

16 days ago

Apply on www.indeed.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Confluence JIRA Cyber Security Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Networking Basics PCI Data Security Standards Microsoft SharePoint

+3 more

TCP/IP Software Troubleshooting Windows Client

Job description

Serve as the first point of contact for IT support requests and manage the service desk ticket queue.
Troubleshoot NCR Counterpoint POS systems, registers, payment terminals, printers, scanners, and other peripherals.
Support Windows endpoints, imaging, deployment, patching, and equipment refreshes.
Perform day-to-day administration of Microsoft 365, Entra ID, Exchange Online, SharePoint, and Teams.
Support employee onboarding and offboarding, including accounts, access, and equipment.
Troubleshoot network, wireless, connectivity, and printing issues.
Maintain IT asset inventory, equipment, licenses, warranties, and related records.
Support warehouse technology, including handheld devices, barcode scanners, and label printers.
Build, configure, and ship technology for new store openings and provide on-site installation support.
Maintain IT documentation and knowledge base articles and document work in Jira.
Assist with IT security, PCI DSS, patching, MFA, and compliance-related activities.
Escalate complex technical issues and follow through to resolution.

Requirements

2+ years of hands-on IT support or service desk experience.
Experience supporting users across multiple locations.
Experience with Windows 10/11, Microsoft 365, Active Directory and/or Entra ID.
Knowledge of basic networking, including TCP/IP, DNS, DHCP, wireless, and VPN.
Experience with ticketing systems and strong documentation skills.
Retail POS experience required; NCR Counterpoint strongly preferred.
Experience with payment terminals and familiarity with PCI DSS requirements.
Strong troubleshooting, communication, organization, and follow-through skills.
Valid driver’s license and ability to travel approximately 10-15%.
Ability to occasionally work evenings or weekends for store openings or installations.
Ability to lift and position equipment weighing up to 50 pounds.

Preferred: Jira/Confluence, RMM platforms, warehouse technology, new-store openings, healthcare/hospital environments, IT certifications, or an IT-related degree.