Customer Solution Engineering

· Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks. · Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales. · Technical Leadership: Mentor team members on analysis, debugging techniques, and robust test framework design.. · Advanced Automation: Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming.

We offer a variety of roles in software, hardware, and cloud environments. We are looking for people who are self-motivated, creative, and agile. You will work closely with the top-notch talent in Arrcus in redefining networking. Prior work experience in a venture-backed company is a big plus., · Education: B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical field. · Experience: 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry. Networking Expertise: · Deep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) features. · Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols. Troubleshooting & Tools: · Expert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA). · Advanced proficiency in Linux/UNIX environments for deep system and network troubleshooting. · Programming & Frameworks: Strong command of Python , with a proven history of building or scaling robust test system. · Soft Skills: Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindset.

• Bonus + Equity
• 100% covered medical, dental, and vision insurance
• Parental leave
• 401k retirement plan
• Health & wellness program and resources
• Weekly Catered lunches at our San Jose office.

Base Salary: $185000-$210000 Per Year

Equal Opportunity At Arrcus, we’re proud to be an equal opportunity employer - We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. A strong belief of culture addition will propel us forward, together.

Arrcus was founded to enhance business efficiency through superior network connectivity. The Arrcus Connected Edge (ACE) platform offers best-in-class networking with the most flexible consumption model at the lowest total cost of ownership. The Arrcus team consists of world-class technologists who have an unparalleled record in shipping industry-leading networking products, complemented by industry thought leaders, operating executives, strategic partners, and top-tier VCs. The company is headquartered in San Jose, California.