Forward Deployed Engineer

This is a customer-facing engineering role that sits between the product and the people using it. You will move between writing code in the core product and working directly with customers to turn real-world pain points into shipped features. Expect ambiguity, ownership, and a high bar.

What you’ll be doing

• Design and ship solutions in the core product - fixing bugs, building features, and solving the problems customers care about most.
• Work directly with customers, from subject-matter experts to executives, and explain technical ideas clearly to technical and non-technical audiences alike.
• Turn ambiguous problem statements into requirements, specs, and realistic timelines without waiting for fully-defined product requirements.
• Support integrations and new workflows for large customers, deploying updates in real time based on customer signal.
• Partner with sales, product, and product engineering to deliver smoothly and feed insights back into the roadmap.

Tech stack: Python, TypeScript, GCP, Go, SQL, AI/ML, REST APIs

• Currently based in New York City and able to work on-site 4 days a week
• Authorized to work in the US as a citizen or green card holder, or eligible for TN/E3 sponsorship
• 4+ years building full-stack or backend software
• Experience at a venture-backed startup or a high-bar, fast-moving technology company
• A degree in computer science or a closely related technical field
• Working proficiency in at least one modern language such as Python, TypeScript, or Go
• Able to explain complex technical concepts clearly to non-technical stakeholders

Nice to Haves

• Prior forward-deployed, solutions, or other customer-facing engineering experience
• A track record of promotion and growing responsibility rather than lateral moves
• Experience with third-party integrations or AI/ML automation

• Help fix a genuinely broken, high-stakes corner of healthcare at real scale.
• Join a fast-growing, well-backed company while it is still early enough for your work to shape the product.
• Own outcomes end to end, from customer conversation to deployed code.

Our client is a Series C healthtech company automating the health insurance claims process for medical providers, replacing manual back-office work with software that helps clean claims get paid. Founded in 2019, they have grown quickly, more than doubling revenue and headcount each year, and are expanding from digital health into the broader enterprise provider market.

Founded 2019 · ~175 people · Industry: Healthcare, Insurtech, B2B, AI