It Technologist - Edwards Lifesciences

OverviewIn this role you will deliver on-site hardware support and end-user IT services to enable Edwards Lifesciences’ patient-focused mission.You will work within a global IT team to install, image, deploy, and maintain computing devices, while training users and coordinating with vendors.Your impact includes stabilizing desktops and peripherals, driving lifecycle upgrades, and shaping IT processes that align with global standards.This is a hands-on, cross-functional role with a clear path to broader IT initiatives.Compensaciones / BeneficiosCompetitive compensation and benefits packageFlexible working hours, remote workingPension planLife insuranceMedical planEmployee stock purchase programmeResponsabilidadesProvide on-site hardware support for installation, integration and maintenance of computing devicesTroubleshoot and repair hardware and software for desktops, laptops, and peripherals (Tier 2/3)Configure and manage workstations and portable devices per imaging/deployment processesPerform daily support tasks (moves, adds, changes) for desktops and related hardwareDefine lifecycle upgrade requirements and support IT projectsTrain users on hardware, software and systems (one-on-one, small groups, ad-hoc)Create standard image and deployment processes aligned with global standardsCoordinate with third-party vendors for orders, warranties, and project needsAssist with tablet and mobile device solutions to meet operational/business needsDefine/audit standard tools and processes for asset management (physical/electronic)Manage service tickets, prioritise requests, provide cost visibility and approvalsAssist help desk with user support as neededPerform lifecycle upgrades and projects as directedMaintain asset identification and control systemsAdhere to company rules and safety/environment policiesRequisitos principalesAssociate’s Degree or equivalent in related discipline5 years of IT hardware/software experienceStrong customer service focused skillsEffective cable management skillsStrong customer service orientationExcellent written and verbal communicationProblem solving and troubleshootingActive Directory managementMicrosoft Office Suite (Windows server, Windows 7/8/10, Office/Office365, Outlook)IT hardware and software diagnostics and repairs (laptops, desktops, mobile devices, peripherals)

Requisitos principalesAssociate’s Degree or equivalent in related discipline 5 years of IT hardware/software experience Strong customer service focused skills Effective cable management skills Strong customer service orientation Excellent written and verbal communication Problem solving and troubleshooting Active Directory management Microsoft Office Suite (Windows server, Windows 7/8/10, Office/Office365, Outlook) IT hardware and software diagnostics and repairs (laptops, desktops, mobile devices, peripherals)