ServiceNow Developer - SAM

PRISM is seeking a ServiceNow Software Asset Management (SAM) Developer to design, build, and maintain enterprise SAM capabilities and integrations. In this role, you will partner with ITAM, Procurement, and Operations teams to automate software lifecycle workflows, ensure license compliance, maintain CMDB data integrity, and optimize platform performance., Design, develop, configure, and customize ServiceNow SAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management. Implement and maintain SAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes. Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting. Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes. Develop and maintain integrations between ServiceNow SAM and external systems, inventory management systems and discovery tools. Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources. Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes. Identify opportunities for automation within the SAM lifecycle to enhance efficiency and reduce manual effort. Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow SAM module and related integrations. Perform regular health checks, performance tuning, and apply platform upgrades or patches as needed. Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans. Adhere to ServiceNow best practices, coding standards, and security guidelines. Participate in code reviews and provide constructive feedback.

Ability to obtain/maintain Secret clearance. 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience). Proven expertise in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer. In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules. Demonstrable experience with ServiceNow SAM implementation and configuration. Proficiency in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers. Experience with Service Portal development. Solid understanding of IT Asset Management (ITAM) principles, processes, and the software asset lifecycle (procurement, deployment, in-use, refresh, disposal). Familiarity with asset discovery methods and tools., Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues. Excellent verbal and written communication skills, with the ability to translate technical concepts to non-technical stakeholders. ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist - ITAM (CIS-ITAM) ServiceNow Certified System Administrator (CSA) ITIL v3 or ITIL 4 Foundation certification. Experience with other ServiceNow modules like Discovery, Service Mapping, etc. Experience with data migrations into ServiceNow. Experience working in an Agile/Scrum development environment.

PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer.