ServiceNow SAM Developer

Base-2 Solutions is seeking an experienced ServiceNow SAM Developer to join our Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow. As a ServiceNow Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations. This is an on-site role in Camp Springs, MD. Essential Duties and Responsibilities

• Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
• Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
• Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.
• Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
• Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.
• Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
• Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
• Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
• Prepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances.
• Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.
• Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service.
• Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
• Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.

• Meet an applicable education and experience pathway in the equivalency section.
• At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
• Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
• Proven experience in large-scale ServiceNow implementations and platform governance.
• Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations., * Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.
• Master’s degree in IT or a related field.
• Certified Application Developer.
• ITIL v4 Foundations Certification, a plus.
• BMC Helix or BMC Remedy experience.

Required Education and Experience Equivalency

• Bachelors degree in computer science, Information Systems, IT, Engineering, or related field with 8+ years of prior relevant experience.
• Masters degree with 6+ years of prior relevant experience.
• Additional years of experience will be accepted in lieu of a degree.

Required Certifications

• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.

Required Security Clearance

• Active Secret
• U.S. citizenship is required

• Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
• Employee referral bonuses up to $10,000 per hired referral.
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

• 100% company-paid medical premiums for employees and eligible dependents.
• Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
• 100% company-paid dental premiums for employees and eligible dependents.
• 100% company-paid vision premiums for employees and eligible dependents.

Income Protection

• 100% company-paid premiums for short-term disability.
• 100% company-paid premiums for long-term disability.
• 100% company-paid premiums for accidental death & dismemberment (AD&D).
• 100% company-paid premiums for life insurance up to $200,000.

Retirement

• 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
• 401(k) pre-tax and Roth options.

Leave

• Up to 20 days of flexible paid time off (PTO).
• 11 paid floating holidays.

Work-Life Balance

• Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).