Technology Manager - Workforce Center

Under the guidance of the Director, the Technology Manager leads the strategy, development, and administration of the Workforce Center’s comprehensive technology ecosystem, driving digital innovation to support the Center’s mission, revenue goals, and growth trajectory. This role oversees the design, implementation, and optimization of a modern tech stack for virtual learning, business operations, and customer engagement. The manager ensures operational excellence across platforms, aligns technology with strategic goals, and delivers exceptional IT service to more than 1,000 students, instructors, and staff annually. This is a position focused on both hands-on systems management and high-level planning to expand the Center’s impact and technological Capabilities., * Manage student-facing systems including Canvas (LMS), DestinyOne (or future registration platforms), Salesforce, Zoom/WebEx, website infrastructure including WordPress, and platforms for virtual labs and digital courseware. Enhance user experience, optimize system performance, and coordinate vendor relationships to support scalable, high-quality learning.

• Oversee core business technologies such as email marketing, customer engagement tools, digital badging, and evaluation platforms. Ensure seamless integration, accurate data, workflow automation, and continuous improvement across the technology stack.
• Provide responsive first line IT support and services to over 1,000 users annually-including students, instructors, and staff-ensuring platform reliability, accessibility, and user satisfaction.
• Lead technology projects that support program expansion and operational growth. Oversee all phases from planning to execution, ensuring alignment with strategic objectives and timelines.
• Supervise technical staff responsible for systems support, data operations, and virtual learning infrastructure. Set clear performance goals, foster professional development, and promote a collaborative, high-performing team environment.
• Collaborate with internal and University stakeholders to uphold data security, accessibility, and compliance, while serving as the primary point of contact for SLU IT Services and external vendors.
• Manage licensing and lifecycle operations for student-facing software and virtual labs.
• Monitor system usage, maintain documentation, streamline workflows, and contribute to long-term technology planning to support Center growth and efficiency.

• Demonstrated success managing enterprise IT systems, cross-functional teams, and digital transformation initiatives within education or nonprofit environments.
• Strong project management skills with the ability to lead complex technology initiatives from planning through implementation.
• Proficient in supporting SaaS platforms, website content management systems, learning technologies, and virtual environments.
• Hands-on experience with Salesforce, including CRM administration, data management, user support, and platform integration across business systems.
• Technical expertise in HTML, JavaScript, JSP, CSS, FTP, APIs, XML, PHP and database tools including SQL for system integration and data operations.
• Skilled in vendor management, software evaluation, and aligning technology solutions to business goals through strong communication and collaboration., * Bachelor’s degree
• A minimum of 6 years of progressively responsible experience in IT, including management experience., 1st Level Support, Administrative Management, Application Programming Interface (API), Automation, Business Operations, Business Solutions, CSS (Cascading Style Sheet), Canvas, Communication Skills, Content Management Systems (CMS), Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Data Management, Documentation, Ecosystems, Email Marketing, Email Technology, Engagement Marketing, FTP (File Transfer Protocol), HTML (HyperText Markup Language), Hardware Virtualization, Healthcare, Information Technology & Information Systems, Information/Data Security (InfoSec), JavaScript, JavaServer Pages (JSP), Leadership, License Management, Management of Information Systems/Technology (MIS), Multiplatform/Cross-Platform, Nonprofit, Operational Support, Operations Management, PHP Scripting Language (PHP Hypertext Preprocessor), People Management, Performance Goal Setting, Performance Tuning/Optimization, Project/Program Management, Revenue Growth, SQL (Structured Query Language), Salesforce.com, Service Delivery, Software Evaluation, Software as a Service (SaaS), System Integration (SI), Systems Administration/Management, Team Player, Technical Leadership, Technical Strategy, Technical Support, User Interface/Experience (UI/UX), Vendor/Supplier Management, Vendor/Supplier Relations, Virtualization Software, Web Infrastructure, WebEx, Website Management, Wordpress, Workforce Management, XML (EXtensible Markup Language), eLearning

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.