Job Overview: The IT Support Technician will manage and prioritize support requests, escalate issues when appropriate, and assist with maintaining a stable and productive technology environment. Support responsibilities span desktop and mobile technologies, collaboration tools, audio-visual systems, and user account administration., * Provide first-level technical support for hardware, software, and connectivity-related issues.

• Receive, prioritize, troubleshoot, and resolve service requests through a ticket management system.
• Escalate complex incidents to the appropriate IT teams and monitor progress through resolution.
• Support Windows-based desktops, laptops, mobile devices, printers, and peripheral equipment.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Configure and provision new employee accounts and system access across business applications.
• Deploy, manage, and maintain endpoint devices using Microsoft Intune / Endpoint Manager.
• Troubleshoot and support conference room technology and audio-visual equipment.
• Create and maintain technical documentation, support procedures, and knowledge base articles.
• Provide remote support to users while delivering a high level of customer service and professionalism.

• Strong customer service skills
• Strong communication skills
• Experience supporting and troubleshooting Windows OS environments, both hardware and software
• Experience with M365 Admin Center, setting up new users, troubleshooting, etc.
• User administration experience in Entra ID and Active Directory
• Experience with Microsoft InTune doing configuration and deployment
• Understanding of fundamental networking concepts, including TCP/IP, IP addressing, and basic cabling.
• Knowledgeable of networking basics

Bonus Experience of the IT Support Technician:

• Bilingual in English / Spanish
• Exposure to virtual servers like VMware & Hyper-V
• Experience supporting ERP systems such as Oracle Cloud or Oracle Fusion

LI-NB5 #INSEP2026