Help Desk Technician II (NHRC)

3 Reasons Consulting is seeking a qualified Help Desk Technician II to provide onsite technical and customer support at the Naval Health Research Center (NHRC), located at Naval Base Point Loma in San Diego, CA. This position supports end-user desktop environments and contributes to managing, analyzing, and developing C4ISR systems within a secure DoD setting. The ideal candidate is both customer-focused and technically proficient-able to troubleshoot systems while supporting data-driven military research and system integration.

Services to be performed include, but are not limited to:

End-User Support

• Act as the primary point of contact for user support via phone, email, and chat.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
• Maintain functionality through diagnostics, patching, and regular updates.
• Log and manage requests using ticketing systems to ensure timely resolution.
• Train and assist users with DoD standard software and system usage.

C4ISR Systems Support

• Manage and analyze data related to C4ISR systems.
• Support lab testing and assist in system design, analysis, testing, and modification.
• Work on integration of LPD/LPI waveforms and development of anti-jam capabilities.
• Support interoperability efforts using open architecture frameworks like SOSA, C5ISR/CMOSS, OMS, and UCI.
• Prepare documentation and ensure compliance with DoD protocols.
• Participate in system audits and ongoing performance evaluations.

General Duties

• Comply with medical treatment facility (MTF) safety and operational protocols.
• Maintain a clean, organized work environment.
• Assist in onboarding and training of new team members.
• Complete bi-weekly workload documentation in DMHRSi.
• Contribute to process improvement and participate in team meetings.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Applied Science, or related field, or equivalent work experience.
• Minimum 3 years in technical support/help desk roles, preferably in DoD/government settings.
• 3+ years supporting C4ISR systems (preferred).

Required Certification(s):

• IAT II Level Certification
• Security+ CE

Clearance Level: Active Secret Security Clearance

• Basic Life Insurance
• Direct Payroll Deposit
• Leave Accrual
• Holidays
• 401(k) Match

Employee / Company Shared Benefits:

• Additional (Voluntary) Life Insurance
• 401(k)
• Medical Coverage
• Dental Coverage
• Vision Care Plan
• Flexible Spending Account Plan

An Equal Opportunity Employer

3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all 3 Reasons employees accountable to protect this mission. We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected bases.