Technical Solutions Engineer III

• Troubleshoot and resolve escalated customer issues related to the SYNKROS application, interfaces, and database.
• Communicate with customers and vendors as needed to address SYNKROS-related issues.
• Report discrepancies, changes, or recommendations to senior management and submit bug fixes to R&D and track resolution through to customer service.
• Maintain ongoing communication with R&D to stay informed on new functionality from each development cycle.
• Develop and utilize SQL scripts for SYNKROS issue investigation, resolution, and reporting.
• Various Worksites: Occasional travel to customer locations within the Southwest Region of the United States for client support. Travel is limited to 1 trip every 2-3 years based on client needs.

Education Requirements:

• Bachelor’s degree in Computer Science, or closely related. Employer will accept an advanced degree if in the same field.

Experience Requirements:

• 24 months of experience in job offered, Software Engineer, or closely related.

Special skills requirements:

• Experience in application design, implementation, maintenance, and support.
• Proficient in Java application development using Eclipse, with backend expertise in Oracle DB.
• Experience in project and issue tracking using GIT, JIRA and Zendesk.
• Proficient in implementing and troubleshooting RabbitMQ for messaging.
• Proficient in writing and debugging PL/SQL scripts as implemented on Oracle DB.
• Proficient in fine-tuning application and query performance on both Java code and Oracle DB.
• Resolved bugs and defects through thorough debugging and testing.