Senior Application Support Engineer (3Rd Level)

We’re looking for a Senior Application Support Engineer (3rd level) to join our team in Madrid, Spain in a hybrid working mode.In this role, you will be the primary expert for maintaining and optimizing the bank’s Client Lifecycle Management (CLM) system.You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues.This position demands strong technical capabilities, including database troubleshooting, basic Java knowledge, and Linux/Unix administration skills, combined with a clear understanding of banking processes and agile methodologies.You will work closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability in a mission-critical environment.ResponsibilitiesDeliver Level 3 application support for the CLM system within an agile organizationDiagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunitiesWork with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshootingUse basic Java skills for application-level debugging and configuration reviewPerform Linux/Unix administration tasks for logs, scripting, and operational maintenanceManage Release and Product Lifecycle processes, ensuring timely and controlled deploymentsSupport system configuration, standard software parameterization, and related operational activitiesCollaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiencyParticipate in agile ceremonies and process improvements to enhance system reliabilityProvide on-call support and occasional weekend availability to handle critical issuesRequirementsProven experience in Level 3 application supportStrong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, OracleFamiliarity with banking processes including CRM, account opening, and complianceBasic knowledge of Java for issue analysisSolid experience with Linux/Unix systems (file navigation, scripts, log analysis)Experience in Release Management and Product Lifecycle activitiesAgile methodology experienceStrong problem-solving and analytical mindset with structured approachExcellent interpersonal and communication skills; able to interact with business users and IT teamsGraduate degree in IT or related field (or equivalent practical experience)Good English skills; German language is a plusSelf-motivated, detail-oriented, and reliable, with capability to handle on-call and weekend shiftsNice to haveHands-on experience with integration and automation tools for operational efficiencyPrevious experience in banking domain application environments using CLM solutionsAdditional scripting knowledge for automation (e.g., Shell, Python)We offerPrivate health insuranceEPAM Employees Stock Purchase Plan100% paid sick leaveReferral ProgramProfessional certificationLanguage coursesEPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions.Since **, our multidisciplinary teams have been helping make the future real for our clients and communities around the world.In **, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country.Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.Why Join EPAMWORK AND LIFE BALANCE.Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.CONTINUOUS LEARNING CULTURE.Craft your personal Career Development Plan to align with your learning objectives.Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.CLEAR AND DIFFERENT CAREER PATHS.Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.STRONG PROFESSIONAL COMMUNITY.Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.#J-*****-Ljbffr

Proven experience in Level 3 application support Strong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, Oracle Familiarity with banking processes including CRM, account opening, and compliance Basic knowledge of Java for issue analysis Solid experience with Linux/Unix systems (file navigation, scripts, log analysis) Experience in Release Management and Product Lifecycle activities Agile methodology experience Strong problem-solving and analytical mindset with structured approach Excellent interpersonal and communication skills; able to interact with business users and IT teams Graduate degree in IT or related field (or equivalent practical experience) Good English skills; German language is a plus Self-motivated, detail-oriented, and reliable, with capability to handle on-call and weekend shifts Nice to have Hands-on experience with integration and automation tools for operational efficiency Previous experience in banking domain application environments using CLM solutions Additional scripting knowledge for automation (e.g., Shell, Python)

Private health insurance EPAM Employees Stock Purchase Plan 100% paid sick leave Referral Program Professional certification Language courses EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since **, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In **, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously. Why Join EPAM WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays. CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses. CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager. STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends. #J-*****-Ljbffr