IT Service Engineer

• Deliver on-site end-user support five days a week, responding promptly and professionally to incidents and service requests.
• Independently diagnose and resolve a broad range of technical issues, escalating complex or high-impact matters appropriately.
• Support end-user systems and equipment, including computers, mobile devices, telephony, video conferencing, printers, scanners, copiers, network connectivity and associated services.
• Install, configure and upgrade approved hardware, software and systems in line with change and security procedures.
• Monitor and maintain IT systems, investigate recurring issues and contribute to practical service improvements.
• Support user onboarding, access changes, equipment allocation and the secure return or disposal of assets in line with agreed processes.
• Maintain accurate asset records, validated documents, knowledge articles and support procedures.
• Apply Group IT policies, security controls and risk-management requirements consistently in day-to-day support.
• Contribute to security checks, disaster recovery exercises and testing activities under the direction of the Lead or wider IT team.
• Deliver clear end-user guidance and training, helping users adopt technology safely and effectively.
• Share technical knowledge and provide practical support to junior or apprentice colleagues.
• Work collaboratively with regional and global IT teams to provide support beyond the local site when required.
• Travel to and provide end-user IT support at other London sites when required.
• Provide occasional out-of-hours, shift or on-call support when required.

• A relevant post-school qualification, apprenticeship or equivalent practical IT experience.
• Typically two or more years’ experience providing end-user IT support in a professional environment.
• Good practical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Office, Exchange and Intune.
• Working knowledge of collaboration tools, video conferencing, endpoint security and core networking concepts.
• Proven ability to troubleshoot desktop hardware, peripherals, mobile devices and common software issues independently.
• Experience working with service-management processes, ticket queues, asset records and technical documentation.
• Awareness of information-security, access-control and operational-risk requirements.

Competencies, skills and behaviours

• Fluent written and spoken English; additional languages are advantageous.
• Strong analytical and troubleshooting skills with sound judgement about when to escalate.
• Clear, professional communication and a consistently customer-focused approach.
• Ability to organise competing priorities and take ownership through to resolution.
• Willingness to share knowledge, support developing colleagues and contribute to team improvement.
• Reliable, collaborative, flexible and attentive to risk, security and detail.

• Applicants must be resident in the UK and already have the right to work in the UK.
• Visa sponsorship is not available for this role.
• This is a fully on-site role; hybrid and fully remote working are not available.
• Occasional travel to other London sites may be required.

Package and working environment

• 25 days’ annual leave.
• Professional business attire is expected Monday to Thursday, with business-casual dress on Fridays.
• Salary: Competitive - dependent on experience

*Rates depend on experience and client requirements True